Collector - November 2017 - 4

INDUSTRYNEWS

ACA NEWS

ACA Welcomes Chinese Delegation
From Xiangtan University

S
"It was an honor to
have the university's
representatives visit
us in Minneapolis to
discuss the industry
while sharing
their experiences
about credit and
collections in China."
04

everal representatives from the Xiangtan University in Xiangtan City, China visited
ACA International's Minneapolis office in August to discuss their goal to add
curriculum on credit and collections to their law school, and to learn about how the
industry operates in the U.S.
A few days prior, they also met with Bill Usher, executive director of the Florida Collectors
Association Inc.
Qin Binwu, the university's assisting professor of law; Xiao Dongmei, the university's dean
and professor of law; and Duan Ming, a doctoral candidate at the university, met with ACA's
CEO Patrick Morris, Director of Customer Care Debra Kildahl, former Vice President of
Events and Education Shelly Johnson and Compliance Director Kim Rath.
"It was an honor to have the university's representatives visit us in Minneapolis to discuss the
industry while sharing their experiences about credit and collections in China," Morris said.
"We were glad to be a resource for the university."
Binwu said the university received a donation from alumni to establish a program in the law
school that focuses on teaching and research in the collection industry.
The group discussed the differences in industry regulations, collection agencies and industry
career paths between the U.S. and China as well as resources ACA offers in education and training.
Binwu also sought information on technology, compliance, the challenges of working with
consumers and ACA's approach to educating its members with a legal focus.
"The university is establishing a credit risk management school and, after sharing their
university's history and their roles, the visitors asked several questions about the credit and
collection industry, processes and challenges in Florida," Usher said.
In China, Binwu said one of the industry's chief challenges is consumers who avoid contact
with debt collectors, so he asked how the U.S. addresses such issues. He also inquired about
resources associated with maintaining licensing and regulatory requirements.
Morris, Johnson, Rath and Kildahl also provided an overview of ACA's political advocacy
efforts and legal education resources.

ACAINTERNATIONAL.ORG


http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - November 2017

Upfront
Industry News
Best Practices
FYI
Collection Tips
Making the Right Choice
Getting Your Ducks in a Row
Highlight Reel
Putting it all Together
Calendar
Honor Roll
On Call
Hire Purpose
CFPB Pursues Two Student Loan Servicers
Compliance
ACA SearchPoint
Last Word
Collector - November 2017 - Cover1
Collector - November 2017 - Cover2
Collector - November 2017 - 1
Collector - November 2017 - Upfront
Collector - November 2017 - 3
Collector - November 2017 - Industry News
Collector - November 2017 - 5
Collector - November 2017 - 6
Collector - November 2017 - 7
Collector - November 2017 - Best Practices
Collector - November 2017 - 9
Collector - November 2017 - FYI
Collector - November 2017 - 11
Collector - November 2017 - Collection Tips
Collector - November 2017 - 13
Collector - November 2017 - Making the Right Choice
Collector - November 2017 - 15
Collector - November 2017 - 16
Collector - November 2017 - 17
Collector - November 2017 - Getting Your Ducks in a Row
Collector - November 2017 - 19
Collector - November 2017 - 20
Collector - November 2017 - 21
Collector - November 2017 - 22
Collector - November 2017 - 23
Collector - November 2017 - 24
Collector - November 2017 - 25
Collector - November 2017 - Highlight Reel
Collector - November 2017 - 27
Collector - November 2017 - 28
Collector - November 2017 - 29
Collector - November 2017 - 30
Collector - November 2017 - 31
Collector - November 2017 - Putting it all Together
Collector - November 2017 - 33
Collector - November 2017 - 34
Collector - November 2017 - 35
Collector - November 2017 - Calendar
Collector - November 2017 - Honor Roll
Collector - November 2017 - On Call
Collector - November 2017 - 39
Collector - November 2017 - Hire Purpose
Collector - November 2017 - 41
Collector - November 2017 - CFPB Pursues Two Student Loan Servicers
Collector - November 2017 - 43
Collector - November 2017 - Compliance
Collector - November 2017 - 45
Collector - November 2017 - ACA SearchPoint
Collector - November 2017 - 47
Collector - November 2017 - Last Word
Collector - November 2017 - Cover3
Collector - November 2017 - Cover4
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