Collector - November 2017 - 29

Harry A. Strausser III,
2004/05 ACA President

Serious business. Nonetheless, my favorite
memory was the day I delivered, cooked
and served over 150 Wisconsin bratwursts
with chips and potato salad to the entire
ACA staff. We had perfect weather and it
was a great day, all in all."

Jim Henry,
1997/98 ACA President
"Leaving the corporate world in 1985 to
purchase a collection agency was a scary
time for me and my family. However, as I got
involved in the industry, helping form one
of the first benchmark groups and having
the honor to serve as ACA's president, I
found that the finest people in the world
were agency owners. The highlight of my
term, and my time in the industry, were the
lifelong friendships I was blessed to receive."

Phil Rosenthal
John Rockhill, 
2000/01 ACA President
"The highlight of my ACA involvement was
the many wonderful people I met. During
my five years on the Executive Committee
and as president, I was fortunate to attend
almost every unit meeting. Everywhere I
went, our membership consistently proved
to be outstanding, in both their businesses
and in their communities. And the
fellow officers who served with me on the
Executive Committee were united in their
desire to serve in the best interests of our
association and industry. They were all truly
remarkable in their unselfish efforts."

Jim Henry

COLLECTOR 11.17

Harry A. Strausser III
Mark E. Davitt,
2005/06 ACA President

Phil Rosenthal,
1999/2000 ACA President
"During my term we were phasing in the
creditor membership. There had been a large
group, ICA, that was made up of retailers,
banks and other creditors that had been very
influential in their time. With the changing
business climate and company mergers, they
were closing down and we worked with them
to take over and offer a creditor membership.
Also I appointed Jay Rickman to head
a group to revise how ACA operated,
and we made number of changes in the
association's structure."

"My favorite memory during my term as
president was my visit to the Star Center in
Jackson, Tenn. Our Education Foundation
supported the Star Center's collection career
initiatives for individuals with disabilities,
which placed students in actual collection
positions in various firms. The day I visited
to present a check and speak at an open
house, a young lady with Down syndrome
took her final exam and got her passing score
and collection certificate. When I presented
it to her, she cried and hugged me. That was
a special day and she was a special young
lady-the epitome of what that excellent
program was all about."

John Rockhill

"The best experience for me was the
opportunity to travel and meet so many
different agency owners across the country,
quite a few of whom have become good
friends. Next was the ACA executive team,
with whom I had the pleasure of serving.
It was invigorating, challenging and
inspirational to work with fellow colleagues
so dedicated to our industry.
Overall, serving as president dramatically
expanded my personal perception of our
industry and changed my paradigms on
both a micro- and macro-level on so many
topics, including political, regulatory, legal,

29



Table of Contents for the Digital Edition of Collector - November 2017

Upfront
Industry News
Best Practices
FYI
Collection Tips
Making the Right Choice
Getting Your Ducks in a Row
Highlight Reel
Putting it all Together
Calendar
Honor Roll
On Call
Hire Purpose
CFPB Pursues Two Student Loan Servicers
Compliance
ACA SearchPoint
Last Word
Collector - November 2017 - Cover1
Collector - November 2017 - Cover2
Collector - November 2017 - 1
Collector - November 2017 - Upfront
Collector - November 2017 - 3
Collector - November 2017 - Industry News
Collector - November 2017 - 5
Collector - November 2017 - 6
Collector - November 2017 - 7
Collector - November 2017 - Best Practices
Collector - November 2017 - 9
Collector - November 2017 - FYI
Collector - November 2017 - 11
Collector - November 2017 - Collection Tips
Collector - November 2017 - 13
Collector - November 2017 - Making the Right Choice
Collector - November 2017 - 15
Collector - November 2017 - 16
Collector - November 2017 - 17
Collector - November 2017 - Getting Your Ducks in a Row
Collector - November 2017 - 19
Collector - November 2017 - 20
Collector - November 2017 - 21
Collector - November 2017 - 22
Collector - November 2017 - 23
Collector - November 2017 - 24
Collector - November 2017 - 25
Collector - November 2017 - Highlight Reel
Collector - November 2017 - 27
Collector - November 2017 - 28
Collector - November 2017 - 29
Collector - November 2017 - 30
Collector - November 2017 - 31
Collector - November 2017 - Putting it all Together
Collector - November 2017 - 33
Collector - November 2017 - 34
Collector - November 2017 - 35
Collector - November 2017 - Calendar
Collector - November 2017 - Honor Roll
Collector - November 2017 - On Call
Collector - November 2017 - 39
Collector - November 2017 - Hire Purpose
Collector - November 2017 - 41
Collector - November 2017 - CFPB Pursues Two Student Loan Servicers
Collector - November 2017 - 43
Collector - November 2017 - Compliance
Collector - November 2017 - 45
Collector - November 2017 - ACA SearchPoint
Collector - November 2017 - 47
Collector - November 2017 - Last Word
Collector - November 2017 - Cover3
Collector - November 2017 - Cover4
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