Collector - October 2017 - 6
ducating consumers about finances
and credit, as well as debt collectors'
valuable role in the economy, is a job
taken seriously by ACA International Board
of Directors member Tina Hanson, IFCCE,
and former ACA member Bill Wilcox.
Their roles in supporting financial literacy
first started in 2001, with the inaugural
National Institute of Financial and Economic
Literacy (NIFEL) event, organized and
launched with the support of Wilcox's
foundation, the CBM Credit Education
The foundation works to fund and
participate in programs that emphasize
financial literacy, especially with regard to
understanding consumer credit.
In addition to the foundation, the
Wisconsin Department of Financial
Institutions' (DFI) Office of Financial Literacy
and the Wisconsin Jump$tart Coalition were
also involved in NIFEL's launch.
Wilcox said the Wisconsin Jump$tart
Coalition, which he is a part of, saw a
need for a youth education program
about financial literacy. There are more
than 100 organizations in the coalition,
which is designed to "improve the
personal financial and economic literacy
of Wisconsin's citizens, particularly its
youth," according to its website.
"It's been wonderful," Wilcox said. "We try
to cover everything with personal finance
and collection agencies, what they do, what
they are, what the laws are. Collectors are out
there to help people."
This year, educators included Hanson and
representatives of the Wisconsin DFI.
In her role as an educator during the
event, Hanson, CEO of Protocol Financial
Service LLC in Beloit, Wis., seeks to figure
out how to make learning fun and engaging.
At the same time, her goal is to break
down misconceptions about the
collection industry and emphasize
how collectors can help consumers
resolve their accounts and
ultimately benefit the economy.
This year, Hanson created a
"Jeopardy!"-style game about the
ACA Member Obituary
loria Jean Rosenthal, 71, of
Fairfax Station, Va., who was
married to ACA International
past president and former Board of
Directors member Philip Rosenthal,
passed away on Aug. 6, 2017.
Philip Rosenthal, IFCCE, is currently the
president of Nationwide Credit Corp. in
Alexandria, Va., and active in community
service and advocacy efforts on behalf of
Gloria earned a nursing degree at NOVA
Northern Virginia Community College. She
is survived by her husband Philip, children
Lisa Rosenthal, Jennifer Bolton and Allen
Rosenthal, as well as grandchildren.
industry that teachers can play during
training and later use in the classroom
to help educate students about the debt
"The teachers take a lot away that applies
to them personally," Wilcox said. "Financial
literacy is becoming more important in the
schools, I think."
Since 2001, nearly 900 educators have
attended the training. During the 2015/16
school year, teachers who completed the
NIFEL courses taught more than 40,000
K-12 students in Wisconsin.
ACA International members
do a lot to help their local
communities through food
drives, fundraisers and more.
We want to help spread the
word about these efforts
in Collector magazine and
ACA Daily. Email your news
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