Collector - September 2017 - 16

19

cell phone numbers on the spot, counting
and controlling messages and following
system-set contact frequency rules.
Attendees also had the opportunity to
learn from each other at various free-form
group discussions. At the "Collaboration,
Commiseration and Calibration: Extracting
Operational Best Practices" roundtable
session, Roger Weiss led conversations
about what members are doing to motivate
collectors and keep them compliant. Hand
after hand was raised as participants shared
new ideas and game-changing collection
techniques to take back to their offices.
Of course, the action didn't end when
the educational sessions closed their doors.
The convention's expo hall was packed
with more than 80 companies showcasing
the best technology, products and services
available to help collection agencies run
more efficiently, and attendees spent a
lot of time exploring new products and
connecting with vendors.

16

17

THE BEST OF THE BEST

18

16 CEO Pat Morris congratulations outgoing president
Keith Kettelkamp on a job well done 17 Checking out
new products in the expo hall. 18 Jotting down ideas to
take back to the office. 19 Discussing new collection
management techniques.

16

A critical component of any ACA
convention is recognizing the outstanding
leaders in the credit and collection
industry. On July 18, ACA honored
members who have made meaningful
contributions to the association and the
industry as a whole. Read more about all
the award winners on page 24.
ACA's highest honor, the 2017 Member of
the Year Award, went to a dedicated industry
leader, Jim Richards, past president of ACA.
Richards was recognized for his outstanding
contributions to the association, board of
directors and collection industry as a whole.
During his ACA presidency, Richards
founded the Institute for Collection
Leadership, an independent group of large
ACA agencies with a mission to encourage

research, networking and thought-leadership
to move the needle on the issues that directly
impact the industry.
Richards is a longtime ACA member,
volunteering his time and expertise to a
number of association committees over the
years, including the Asset Buyers Division,
Healthcare Services Program and Industry
Defense Task Force. Most recently, he chaired
the ACA International Education Foundation.
In 2013, he earned ACA's Scholar designation.
Wrapping up the awards ceremony,
Morris looked back on the "remarkable"
events that have unfolded over the last year,
including the dramatic shift we've seen
in the federal government as well as the
ACA board's continued strategic focus on
thought leadership.
"We have an undisputed place in
publishing well-documented, wellreasoned position papers in the industry,
whether it is independent groundbreaking research, or pushing back at
myths and dubious findings put out by
some in government and the so-called
consumer groups," Morris said. "The goal
of our exclusive research and analysis is to
quantify the ways that debt collectors help
consumers and the overall economy."
ACA released its 2017 Top Markets
Report in July, which is available at www.
acainternational.org, and in his convention
speech, Morris announced the development
of ACA's 2017 Ernst & Young survey,
which will provide objective data on the
contributions industry members make to the
economy at the state and national level.

HERE WE ARE NOW, ENTERTAIN US
Convention attendees also took time out
of their busy schedules for some fun.
ACA held its 2017 Golf Tournament
on Saturday, July 15 at New Castle's

ACAINTERNATIONAL.ORG


http://www.acainternational.org http://www.acainternational.org http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - September 2017

Collector - September 2017 - Cover1
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