Collector - September 2017 - 11

COVER

BREWING UP

IDEAS

Discover-or relive!-highlights from ACA International's
2017 Annual Convention & Expo, featuring big announcements,
in-depth educational sessions and crucial opportunities to
connect with like-minded industry professionals.
By Anne Rosso May

Y

ou have questions, your association has answers. And there was no better place for
collection industry professionals to learn business-building tips and techniques than
at ACA International's 2017 Annual Convention & Exposition, which kicked off on
Sunday, July 16 in Seattle.
More than 620 credit and collection professionals gathered at the Washington State
Convention Center for three days of networking and education.
In his keynote address at the Opening General Session, outgoing president Keith Kettelkamp
outlined some of ACA's accomplishments over the past year, including the highly successful
Washington Insights Conference that attracted well-known D.C. insiders such as FCC
Commissioner Michael O'Rielly and former House Speaker Newt Gingrich.
Kettelkamp also discussed one of ACA's signature programs-the All-In™ program-which
was unveiled last year and is designed to inspire members to serve as ambassadors of the credit
and collection industry by actively participating in meetings with state and federal legislators.

COLLECTOR 09.17

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Table of Contents for the Digital Edition of Collector - September 2017

Collector - September 2017 - Cover1
Collector - September 2017 - Cover2
Collector - September 2017 - 1
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