Collector - September 2017 - 1

COLLECTOR
SEPT2017

CONTENT

®

VOL.83 NUM.02

COVER

Highlights

THE

S
E
T
A
C
O
V
D
A

28

yer,
s law el work
s
e
n
busi
ouns
nal's gation c ts.
o
i
t
a
iti
res
rn
Inte el and l ber inte
A
AC
em
uns
How atory co ance m
v
l
regu er to ad
th
May
toge
osso
R
e
nn
By A

Features
10

Brewing Up New Ideas
Discover-or relive!-highlights from ACA International's 2017
Convention & Expo, featuring big announcements, in-depth
educational sessions and crucial opportunities to connect with
like-minded industry professionals.
By Anne Rosso May

18

Meet ACA's 2017/18 Board of Directors

24

Leading the Way

These 17 industry leaders are helping to propel the credit
and collection industry forward.
By Anne Rosso May

36

The Importance
of Data Quality

38

Are You Missing
a Key Ingredient?

42

SCOTUS Issues
Landmark Precedent
for FDCPA in Case
Supported by ACA's
Industry Advancement
Program

Columns &
Departments
2

Upfront

4

Industry News

6

Best Practices

8

Collection Tips

34

Calendar

35

Honor Roll

44

Compliance

46

ACA SearchPoint

48

Last Word

ACAINTERNATIONAL.ORG

ACA International's 2017 award winners have gone above and
beyond to help strengthen the credit and collection industry.
By Anne Rosso May

COLLECTOR 09.17

01


http://www.ACAINTERNATIONAL.ORG https://www.youtube.com/user/ACAJN http://www.linkedin.com/groups?home=&gid=1900905 http://twitter.com/acaintl http://www.facebook.com/pages/ACA-International-the-Association-of-Credit-and-Collection-Professionals/364138550290

Table of Contents for the Digital Edition of Collector - September 2017

Collector - September 2017 - Cover1
Collector - September 2017 - Cover2
Collector - September 2017 - 1
Collector - September 2017 - 2
Collector - September 2017 - 3
Collector - September 2017 - 4
Collector - September 2017 - 5
Collector - September 2017 - 6
Collector - September 2017 - 7
Collector - September 2017 - 8
Collector - September 2017 - 9
Collector - September 2017 - 10
Collector - September 2017 - 11
Collector - September 2017 - 12
Collector - September 2017 - 13
Collector - September 2017 - 14
Collector - September 2017 - 15
Collector - September 2017 - 16
Collector - September 2017 - 17
Collector - September 2017 - 18
Collector - September 2017 - 19
Collector - September 2017 - 20
Collector - September 2017 - 21
Collector - September 2017 - 22
Collector - September 2017 - 23
Collector - September 2017 - 24
Collector - September 2017 - 25
Collector - September 2017 - 26
Collector - September 2017 - 27
Collector - September 2017 - 28
Collector - September 2017 - 29
Collector - September 2017 - 30
Collector - September 2017 - 31
Collector - September 2017 - 32
Collector - September 2017 - 33
Collector - September 2017 - 34
Collector - September 2017 - 35
Collector - September 2017 - 36
Collector - September 2017 - 37
Collector - September 2017 - 38
Collector - September 2017 - 39
Collector - September 2017 - 40
Collector - September 2017 - 41
Collector - September 2017 - 42
Collector - September 2017 - 43
Collector - September 2017 - 44
Collector - September 2017 - 45
Collector - September 2017 - 46
Collector - September 2017 - 47
Collector - September 2017 - 48
Collector - September 2017 - Cover3
Collector - September 2017 - Cover4
http://online.collector.com/collectormagazine/202010
http://online.collector.com/collectormagazine/202009
http://online.collector.com/collectormagazine/202008
http://online.collector.com/collectormagazine/202007
http://online.collector.com/collectormagazine/202006
http://online.collector.com/collectormagazine/202005
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
https://www.nxtbookmedia.com