Collector - August 2017 - 19

A RisingTide
collection floor, you'll know it's there by
the looks on your employees' faces-not
to mention the declining quality of their
work.
In fact, Gallup reports that only 33
percent of employees are engaged in their
work, which means that the majority of U.S.
employees are basically phoning it in.
There are serious consequences to
this indifference. Employees who feel
disconnected from their work spend their
days watching the clock rather than going
the extra mile.

COLLECTOR 08.17

G80302ACAI.indd 19

"What is lost is creativity and optimism
in problem-solving, including a wish to
make improvements," said Katy Caselli,
author of Building Giants: A Proven System to
Transform Your Workforce Through Effective
Training. "Negativity spreads, people
complain and spread rumors, and overall
morale sags."
Disengaged employees-who may not be
paying attention to what they are saying to
consumers or how they process paperwork-
can also expose your company to serious
compliance risks.

Conversely, engaged employees are
passionate about their work and add value
to their company's mission. They motivate
others, provide better customer service
and suggest creative new ideas to improve
processes. A Temkin Group study found
that engaged employees are over four times
more likely to do something that is good,
yet unexpected, for their company, and
five times more likely to recommend an
improvement.
If you're seeing signs of morale and
engagement issues around the office, don't

19

7/17/17 5:13 PM



Table of Contents for the Digital Edition of Collector - August 2017

President's Page
Industry News
Best Practices
FYI
Collection Tips
Window of Opportunity
A Rising Tide Lifts All Boats
Setting Things in Motion
Calendar
Honor Roll
ACA Members Contribute to Successful Collectors Challenge Month
School Tides
Finding Balance
D.C. Circuit Court Holds Oral Argument in Appeal Over Constitutionality of CFPB
Compliance
ACA SearchPoint
Last Word
Collector - August 2017 - Cover1
Collector - August 2017 - Cover2
Collector - August 2017 - 1
Collector - August 2017 - 2
Collector - August 2017 - President's Page
Collector - August 2017 - Industry News
Collector - August 2017 - 5
Collector - August 2017 - Best Practices
Collector - August 2017 - 7
Collector - August 2017 - FYI
Collector - August 2017 - 9
Collector - August 2017 - Collection Tips
Collector - August 2017 - 11
Collector - August 2017 - Window of Opportunity
Collector - August 2017 - 13
Collector - August 2017 - 14
Collector - August 2017 - 15
Collector - August 2017 - 16
Collector - August 2017 - 17
Collector - August 2017 - A Rising Tide Lifts All Boats
Collector - August 2017 - 19
Collector - August 2017 - 20
Collector - August 2017 - 21
Collector - August 2017 - 22
Collector - August 2017 - 23
Collector - August 2017 - 24
Collector - August 2017 - 25
Collector - August 2017 - Setting Things in Motion
Collector - August 2017 - 27
Collector - August 2017 - Calendar
Collector - August 2017 - Honor Roll
Collector - August 2017 - 30
Collector - August 2017 - 31
Collector - August 2017 - ACA Members Contribute to Successful Collectors Challenge Month
Collector - August 2017 - 33
Collector - August 2017 - 34
Collector - August 2017 - 35
Collector - August 2017 - School Tides
Collector - August 2017 - 37
Collector - August 2017 - Finding Balance
Collector - August 2017 - 39
Collector - August 2017 - 40
Collector - August 2017 - 41
Collector - August 2017 - D.C. Circuit Court Holds Oral Argument in Appeal Over Constitutionality of CFPB
Collector - August 2017 - 43
Collector - August 2017 - Compliance
Collector - August 2017 - 45
Collector - August 2017 - ACA SearchPoint
Collector - August 2017 - 47
Collector - August 2017 - Last Word
Collector - August 2017 - Cover3
Collector - August 2017 - Cover4
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