Collector - July 2017 - 9

Handy Conference Apps
goers have posted about their excitement
for the conference."
Take advantage of the networking and
social events planned in conjunction with
the event, and register for them ahead of
time if necessary.
Remember that people attending the
conference might be researching you as well.
Before you leave, update your social media
accounts with current professional headshots
and job information.

Tempted to stare at your phone rather than
stand awkwardly in a room full of strangers?
Don't be. Instead, put your phone on silent,
smile and look for someone who is in a similar
position: either another person standing alone
or small groups of people who appear to be
having a casual, light conversation.
"When engaging in networking
conversations, remember the 80/20 rule:
Listen 80 percent of the time, ask questions
10 percent of the time and share your
opinion 10 percent of the time," said Sharon
Schweitzer, founder of Protocol & Etiquette
Worldwide. "Sound unfair? No, your
counterpart will love everything they hear-
themselves! Participate as an active listener."
Before diving into business talk, use some
general conversation starters to help build
rapport, such as:
* How many times have you been to this
* Have you been to this city before?
* Do you have any summer vacations
"An interesting fact about conferences
is that most of your best networking will
happen around a bar, in the food court or
in a line, simply because people are more
relaxed and more open as they are not
expecting any networking to happen," said
Moréa Pollet, marketing and operations
manager at Piedmont Avenue Consulting Inc.

Networking at a conference where you are
also taking in lots of new information can
easily lead to burnout. Consider modifying
your expectations to focus on making one


to three meaningful connections instead of
handing out a box of business cards.
This scaled-back approach can help "ease
any anxiety being felt about a crowded
room," said Keith McHugh, owner of
Painted Rock Enterprises LLC. "Admittedly,
this will mean your network will expand
a little slower, but the connections will be
stronger and more engaging."
If you start to feel overwhelmed, take a
quick walk outside or retreat to your hotel
room for 15 minutes to decompress before
returning to the event. Remember that
everyone at the conference is there for the
same reason: To learn and make industry
"Would we go to the grocery store and
not pull something off the shelf? Would we
enter a restaurant and not order something
to eat? No, because we're there for the
service the location provides. The same goes
for networking," McHugh said. "We're all at
the event to meet new people, so ease up on
yourself and just pick someone to introduce
yourself to. That is, after all, the reason you
both are attending the event."

The whole point of networking is to build
relationships that can benefit both parties
down the road, so after the event wraps
up don't let those business cards languish
in the bottom of your bag. Try to send a
follow-up email to all promising contacts
within a few days.
In those emails, Schweitzer recommends
referencing how you met, in case the person
doesn't immediately remember. For example,
you could say: "It was a pleasure meeting
you at the golf tournament last week.
You mentioned you just invested in new
collection software; I'd love to hear how the
transition is going."
You could also mention a valuable takeaway
you got from the conference or share
something of substance, like a link to an article.
And now you've gotten to the best part:
Enjoying your growing network!
Anne Rosso May is editor of Collector

You're heading to ACA International's
2017 Convention and Expo with your
mobile device stashed safely in your
bag or pocket. Make the most of your
conference experience with these apps.
Your go-to resource will be ACA's
2017 Convention and Expo
Guidebook app, which is packed with
information to enhance your networking
experience, including speaker bios;
attendee, exhibitor and sponsor lists;
and one-on-one attendee messaging
opportunities. Get it here: https://guidebook.

Before you leave for the conference,
upload your flight, hotel and car
rental information to Trip It, a travel
organization app. Taxi and car service apps,
such as Flywheel and Lyft, can help you
get around town easily.


Juggling Twitter,
Facebook and LinkedIn
can be frustrating during a busy conference,
but they're all essential to keep up with
contacts and informal networking
opportunities that spring up (monitor the
event hashtag on social media to get the
scoop). Hootsuite helps you follow multiple
social media accounts and schedule posts.

Even in our digital world, you still
have to deal with a lot of paper.
CamCard uses your phone to scan a business
card, imports the contact information and lets
you make notes about the person you just met.
Evernote allows you to type up quick bits of
info and organize photos of receipts.


Apps like Yelp and OpenTable
can help you find a fancy
restaurant for a business prospect dinner
or a quick place to grab a burger in between
sessions. Tasteful makes it easy to find a
restaurant in town that fits your unique
dietary needs.


Table of Contents for the Digital Edition of Collector - July 2017

Industry News
Best Practices
Collection Tips
What’s in Your Policy?
State Licensing Laws: What’s New and Trending
The Question of Rule 68
Honor Roll
Healthcare Data at Risk
ACA Members Meet in D.C. to Advocate on Behalf of Industry
Fixing What’s Broken
Credit Listening Considerations
U.S. Supreme Court Hands Collection Industry a Win in ACA-Supported Case
ACA SearchPoint
Last Word
Collector - July 2017 - Cover1
Collector - July 2017 - Cover2
Collector - July 2017 - 1
Collector - July 2017 - 2
Collector - July 2017 - Upfront
Collector - July 2017 - Industry News
Collector - July 2017 - 5
Collector - July 2017 - 6
Collector - July 2017 - 7
Collector - July 2017 - Best Practices
Collector - July 2017 - 9
Collector - July 2017 - FYI
Collector - July 2017 - 11
Collector - July 2017 - Collection Tips
Collector - July 2017 - 13
Collector - July 2017 - What’s in Your Policy?
Collector - July 2017 - 15
Collector - July 2017 - 16
Collector - July 2017 - 17
Collector - July 2017 - 18
Collector - July 2017 - 19
Collector - July 2017 - State Licensing Laws: What’s New and Trending
Collector - July 2017 - 21
Collector - July 2017 - 22
Collector - July 2017 - 23
Collector - July 2017 - The Question of Rule 68
Collector - July 2017 - 25
Collector - July 2017 - 26
Collector - July 2017 - 27
Collector - July 2017 - Calendar
Collector - July 2017 - Honor Roll
Collector - July 2017 - Healthcare Data at Risk
Collector - July 2017 - 31
Collector - July 2017 - ACA Members Meet in D.C. to Advocate on Behalf of Industry
Collector - July 2017 - 33
Collector - July 2017 - 34
Collector - July 2017 - 35
Collector - July 2017 - Fixing What’s Broken
Collector - July 2017 - 37
Collector - July 2017 - 38
Collector - July 2017 - 39
Collector - July 2017 - Credit Listening Considerations
Collector - July 2017 - 41
Collector - July 2017 - U.S. Supreme Court Hands Collection Industry a Win in ACA-Supported Case
Collector - July 2017 - 43
Collector - July 2017 - Compliance
Collector - July 2017 - 45
Collector - July 2017 - ACA SearchPoint
Collector - July 2017 - 47
Collector - July 2017 - Last Word
Collector - July 2017 - Cover3
Collector - July 2017 - Cover4