Collector - July 2017 - 5

NEWS

ACA Debuts Two
New Management
Designations

A

CA International, the leader in
credit and collection industry
education, is proud to announce
the debut of two new designations designed
to help members improve and recognize
their management skills. Approved by
ACA's Board of Directors in March 2017, the
ACA Professional Collection Management
and ACA Collection Industry Professional
designations recognize individuals who
fulfill, or aspire to fulfill, vital management
roles in the industry.
The ACA Professional Collection
Management designation recognizes
individuals who are responsible for
managing collectors and the collection
floor. To pursue this designation, applicants
must first hold ACA's Professional
Collection Specialist certificate and take the
following courses:
* Managing the Collection Floor
* Effective Performance Management
* Building High-Performing Teams
* Exceptional Leadership
* Successful Hiring Strategies

* Introduction to Collection Industry
Compliance
The ACA Collection Industry
Professional designation recognizes
individuals who have a management
role in any part of an organization. To
pursue this designation, applicants must
also hold ACA's Professional Collection
Specialist certificate and take the
following courses:
* Effective Performance Management
* Building High-Performing Teams
* Exceptional Leadership
* Successful Hiring Strategies
* Introduction to Collection Industry
Compliance

Applicants must pass an exam to earn
each designation. The renewal cycle is every
three years and requires individuals to
complete an advanced FDCPA issues course
and earn 4.5 PDUs.
ACA will be debuting two of the courses
for these designations-Successful Hiring
Strategies and Building High-Performing
Teams-just prior to ACA International's
2017 Convention and Expo in Seattle on
Sunday, July 16, 2017.
Additional courses will be offered
throughout the year either online or at face-toface events. Check the ACA Events Calendar at
www.acainternational.org/education/upcomingevent for more information.

COMMUNITY

Day Knight & Associates President
Supports Education Program

D

enise Day, president of Day Knight & Associates in Ballwin, Mo., recently
participated in the Rockwood School District Partners in Education program. Day
spent four days teaching high school students about personal finance and financial
literacy, according to a news release from the ACA International member company.
She reached a total of approximately 500 students in 21 different classes at Marquette High
School in Chesterfield, Mo. The curriculum covers how to make sound financial decisions
through wise purchases and credit considerations.

Denise Day, Day Knight & Associates, and Susan Rose, Rockwood Schools.

COLLECTOR 07.17

05


http://www.acainternational.org/education/upcoming-event http://www.acainternational.org/education/upcoming-event

Table of Contents for the Digital Edition of Collector - July 2017

Upfront
Industry News
Best Practices
FYI
Collection Tips
What’s in Your Policy?
State Licensing Laws: What’s New and Trending
The Question of Rule 68
Calendar
Honor Roll
Healthcare Data at Risk
ACA Members Meet in D.C. to Advocate on Behalf of Industry
Fixing What’s Broken
Credit Listening Considerations
U.S. Supreme Court Hands Collection Industry a Win in ACA-Supported Case
Compliance
ACA SearchPoint
Last Word
Collector - July 2017 - Cover1
Collector - July 2017 - Cover2
Collector - July 2017 - 1
Collector - July 2017 - 2
Collector - July 2017 - Upfront
Collector - July 2017 - Industry News
Collector - July 2017 - 5
Collector - July 2017 - 6
Collector - July 2017 - 7
Collector - July 2017 - Best Practices
Collector - July 2017 - 9
Collector - July 2017 - FYI
Collector - July 2017 - 11
Collector - July 2017 - Collection Tips
Collector - July 2017 - 13
Collector - July 2017 - What’s in Your Policy?
Collector - July 2017 - 15
Collector - July 2017 - 16
Collector - July 2017 - 17
Collector - July 2017 - 18
Collector - July 2017 - 19
Collector - July 2017 - State Licensing Laws: What’s New and Trending
Collector - July 2017 - 21
Collector - July 2017 - 22
Collector - July 2017 - 23
Collector - July 2017 - The Question of Rule 68
Collector - July 2017 - 25
Collector - July 2017 - 26
Collector - July 2017 - 27
Collector - July 2017 - Calendar
Collector - July 2017 - Honor Roll
Collector - July 2017 - Healthcare Data at Risk
Collector - July 2017 - 31
Collector - July 2017 - ACA Members Meet in D.C. to Advocate on Behalf of Industry
Collector - July 2017 - 33
Collector - July 2017 - 34
Collector - July 2017 - 35
Collector - July 2017 - Fixing What’s Broken
Collector - July 2017 - 37
Collector - July 2017 - 38
Collector - July 2017 - 39
Collector - July 2017 - Credit Listening Considerations
Collector - July 2017 - 41
Collector - July 2017 - U.S. Supreme Court Hands Collection Industry a Win in ACA-Supported Case
Collector - July 2017 - 43
Collector - July 2017 - Compliance
Collector - July 2017 - 45
Collector - July 2017 - ACA SearchPoint
Collector - July 2017 - 47
Collector - July 2017 - Last Word
Collector - July 2017 - Cover3
Collector - July 2017 - Cover4
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