Collector - July 2017 - 2

COLLECTOR

®

UPFRONT

CHIEF EXECUTIVE OFFICER
Patrick J. Morris

Getting it Right
Staying in compliance with federal and state laws is crucial to
running a successful collection business. ACA can help.
By Patrick J. Morris

A

key benefit of your ACA International membership is having full access to the
association's vast compliance resources. No doubt, it's a challenge to adjust to the
continually shifting regulatory landscape. Ongoing education will ensure that
your compliance strategies stay on target. That's why ACA is committed to providing its
members with access to the best compliance resources in the industry.
ACA's compliance staff produces and updates a multitude of articles and documents
throughout the year, including a library of more than 200 ACA SearchPoint documents
(www.acainternational.org/searchpoint) and several of the articles in this issue of Collector
magazine. For instance, on p. 14 you'll get tips on how to establish secure consumer
reporting processes and on p. 20 you can catch up on new trends in state licensing laws.
ACA also produces several compliance
training resources and reference
guides. We recently updated the ACA
International Compliance Guide to TCPA
and the ACA International Compliance
Guide to FCRA to reflect the latest legal
changes and updates. Both products are
conveniently offered in an e-publication
format and are available at www.
acainternational.org/products.
ACA's Annual Convention and Expo
takes place this month in Seattle, where
attendees can take advantage of numerous
compliance-focused educational sessions.
If you are unable to join us in Seattle, don't
worry-your association holds other events throughout the year that always feature detailed
discussions about the latest compliance trends and issues affecting the credit and collection
industry. You'll find a complete calendar of ACA's teleseminars, online seminars and face-toface events at www.acainternational.org/events.
I encourage you to explore ACA's many resources as you take steps to strengthen your
compliance program or enhance your training efforts. While attending ACA's Annual
Convention and Expo on July 16-18, please stop by the ACA Central booth in the expo hall
to meet members of the ACA staff and learn more about the products and services we offer. I
look forward to seeing you in Seattle!

"I encourage you
to explore ACA's many
resources as you take
steps to strengthen
your compliance
program or enhance
your training efforts."

EDITOR
Anne Rosso May
DESIGN FIRM
The YGS Group
COMMUNICATIONS SPECIALIST
Katy Zillmer
Collector is published monthly
by ACA International.
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Minneapolis, MN 55435
Telephone: (952) 926-6547
Web: www.acainternational.org
Email: comm@acainternational.org
Twitter: @acacollector
Annual subscription rates: $35 for ACA
members, $70 for nonmembers. Single
copies: $3.25 for ACA members, $6.50 for
nonmembers.
Collector welcomes article submissions.
However, we cannot guarantee publication
of the articles we receive. Collector editors
reserve the right to edit submissions.
For advertising information, please contact
Leonard Media Group at (215) 675-9208,
ext. 201; info@leonardmedia.com;
or www.acainternational.org/advertising.
Advertisement of products or services
in Collector does not constitute an
endorsement by ACA.
Information contained in Collector is not
intended to be legal advice and may not
be used as legal advice. Every effort has
been made to ensure this information is
up-to-date at the time of publication. It is
not intended to be a full and exhaustive
explanation of the law, nor should it be
used to replace the advice of your counsel.

Patrick J. Morris

is ACA International's chief
executive officer. He can be reached
at morris@acainternational.org.

02

©2017 ACA
International. All rights reserved. Materials
ACAINTERNATIONAL.ORG
may not be reproduced without written permission.


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Table of Contents for the Digital Edition of Collector - July 2017

Upfront
Industry News
Best Practices
FYI
Collection Tips
What’s in Your Policy?
State Licensing Laws: What’s New and Trending
The Question of Rule 68
Calendar
Honor Roll
Healthcare Data at Risk
ACA Members Meet in D.C. to Advocate on Behalf of Industry
Fixing What’s Broken
Credit Listening Considerations
U.S. Supreme Court Hands Collection Industry a Win in ACA-Supported Case
Compliance
ACA SearchPoint
Last Word
Collector - July 2017 - Cover1
Collector - July 2017 - Cover2
Collector - July 2017 - 1
Collector - July 2017 - 2
Collector - July 2017 - Upfront
Collector - July 2017 - Industry News
Collector - July 2017 - 5
Collector - July 2017 - 6
Collector - July 2017 - 7
Collector - July 2017 - Best Practices
Collector - July 2017 - 9
Collector - July 2017 - FYI
Collector - July 2017 - 11
Collector - July 2017 - Collection Tips
Collector - July 2017 - 13
Collector - July 2017 - What’s in Your Policy?
Collector - July 2017 - 15
Collector - July 2017 - 16
Collector - July 2017 - 17
Collector - July 2017 - 18
Collector - July 2017 - 19
Collector - July 2017 - State Licensing Laws: What’s New and Trending
Collector - July 2017 - 21
Collector - July 2017 - 22
Collector - July 2017 - 23
Collector - July 2017 - The Question of Rule 68
Collector - July 2017 - 25
Collector - July 2017 - 26
Collector - July 2017 - 27
Collector - July 2017 - Calendar
Collector - July 2017 - Honor Roll
Collector - July 2017 - Healthcare Data at Risk
Collector - July 2017 - 31
Collector - July 2017 - ACA Members Meet in D.C. to Advocate on Behalf of Industry
Collector - July 2017 - 33
Collector - July 2017 - 34
Collector - July 2017 - 35
Collector - July 2017 - Fixing What’s Broken
Collector - July 2017 - 37
Collector - July 2017 - 38
Collector - July 2017 - 39
Collector - July 2017 - Credit Listening Considerations
Collector - July 2017 - 41
Collector - July 2017 - U.S. Supreme Court Hands Collection Industry a Win in ACA-Supported Case
Collector - July 2017 - 43
Collector - July 2017 - Compliance
Collector - July 2017 - 45
Collector - July 2017 - ACA SearchPoint
Collector - July 2017 - 47
Collector - July 2017 - Last Word
Collector - July 2017 - Cover3
Collector - July 2017 - Cover4
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