Collector - June 2017 - 6

INDUSTRYNEWS

RECOGNITION

Quad Corp. Receives BBB
Torch Award for Ethics

Q

uad Corp. recently received a 2017 Torch Award for Ethics from the Better
Business Bureau Serving Greater Iowa in recognition of its integrity and unique
approach to how the company works with consumers and its employees.
"Quad Corp. is pleased to be recognized for their integrity and compliance protocol
that has allowed them to serve the needs of clients like Deere Employees Credit Union
and Genesis Health System effectively while recognizing the financial difficulties that
individuals and families face on a daily basis," said Thomas Yeggy, general counsel at
Quad Corp.
The company was also recognized for its participation in community service projects.
"We have been able to collect money for our clients without the hardcore approach
and have still been highly successful and fair," said Managing Partner Melissa
DeClerk. "That's what makes us different."
The Better Business Bureau Serving Greater Iowa recognized award recipients at a
luncheon on April 27, 2017, in Rock Island, Ill.
"The 2017 Torch Award Winners and Student Torch Award Winners are truly
inspiring; they lead by example and embody the ideals of the Better Business Bureau,"
said Chris Coleman, president and CEO of the BBB Serving Greater Iowa. "It is an
honor to recognize their accomplishments at this prestigious event."
Quad Corp. has two staff attorneys with more than 40 years of experience in
collection law and two managing partners with more than 30 years of experience in
training and supervisory functions. The agency represents hundreds of hospitals and
healthcare providers throughout Iowa and Illinois.

Let Us
Know!
ACA International
members do a lot to help
their local communities
through food drives,
fundraisers and more. We
want to help spread the
word about these efforts
in Collector magazine and
ACA Daily. Email your news
submissions for possible
publication to comm@
acainternational.org.

CERTIFICATION

ACA Member Company Achieves
PPMS Certification

A

CA International congratulates
the following agency as the latest
member company to receive the
Professional Practices Management System
"certified agency" designation:

Central Finance Management
Group Pty. Ltd.
Gordon, New South Wales,
Australia
06

PPMS is a management system for
collection agencies based upon developing,
implementing and adhering to a set of
industry-specific professional practices
and policies. The required foundational
training session teaches participants about
the 18 basic elements of a PPMS and how to
develop company manuals, procedures and
work instructions to support the PPMS.
Learn more about PPMS at www.
acainternational.org/education/ppms.

ACAINTERNATIONAL.ORG


http://www.acainternational.org/education/ppms http://www.acainternational.org/education/ppms http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - June 2017

President's Page
Industry News
Best Practices
FYI
Collection Tips
In Case of Emergency
Pulling Back the Curtain
ACA International's 2017 Convention and Exposition Preview
Calendar
Honor Roll
Seeing Eye to Eye
The Business Battle
Blueprint for Success
Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Compliance
ACA SearchPoint
Last Word
Collector - June 2017 - Cover1
Collector - June 2017 - Cover2
Collector - June 2017 - 1
Collector - June 2017 - 2
Collector - June 2017 - President's Page
Collector - June 2017 - Industry News
Collector - June 2017 - 5
Collector - June 2017 - 6
Collector - June 2017 - 7
Collector - June 2017 - Best Practices
Collector - June 2017 - 9
Collector - June 2017 - FYI
Collector - June 2017 - 11
Collector - June 2017 - Collection Tips
Collector - June 2017 - 13
Collector - June 2017 - In Case of Emergency
Collector - June 2017 - 15
Collector - June 2017 - 16
Collector - June 2017 - 17
Collector - June 2017 - 18
Collector - June 2017 - 19
Collector - June 2017 - Pulling Back the Curtain
Collector - June 2017 - 21
Collector - June 2017 - 22
Collector - June 2017 - 23
Collector - June 2017 - 24
Collector - June 2017 - 25
Collector - June 2017 - ACA International's 2017 Convention and Exposition Preview
Collector - June 2017 - 27
Collector - June 2017 - 28
Collector - June 2017 - 29
Collector - June 2017 - 30
Collector - June 2017 - 31
Collector - June 2017 - Calendar
Collector - June 2017 - Honor Roll
Collector - June 2017 - Seeing Eye to Eye
Collector - June 2017 - 35
Collector - June 2017 - The Business Battle
Collector - June 2017 - 37
Collector - June 2017 - 38
Collector - June 2017 - 39
Collector - June 2017 - Blueprint for Success
Collector - June 2017 - 41
Collector - June 2017 - Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Collector - June 2017 - 43
Collector - June 2017 - Compliance
Collector - June 2017 - 45
Collector - June 2017 - ACA SearchPoint
Collector - June 2017 - 47
Collector - June 2017 - Last Word
Collector - June 2017 - Cover3
Collector - June 2017 - Cover4
http://online.collector.com/collectormagazine/202010
http://online.collector.com/collectormagazine/202009
http://online.collector.com/collectormagazine/202008
http://online.collector.com/collectormagazine/202007
http://online.collector.com/collectormagazine/202006
http://online.collector.com/collectormagazine/202005
http://online.collector.com/collectormagazine/202004
http://online.collector.com/collectormagazine/202003
http://online.collector.com/collectormagazine/202002
http://online.collector.com/collectormagazine/202001
http://online.collector.com/collectormagazine/201912
http://online.collector.com/collectormagazine/201911
http://online.collector.com/collectormagazine/201910/
http://online.collector.com/collectormagazine/201909/
http://online.collector.com/collectormagazine/201908/
http://online.collector.com/collectormagazine/201907/
http://online.collector.com/collectormagazine/201906/
http://online.collector.com/collectormagazine/201905/
http://online.collector.com/collectormagazine/201904/
http://online.collector.com/collectormagazine/201903/
http://online.collector.com/collectormagazine/201902/
http://online.collector.com/collectormagazine/201901/
http://online.collector.com/collectormagazine/201812/
http://online.collector.com/collectormagazine/201811/
http://online.collector.com/collectormagazine/201810/
http://online.collector.com/collectormagazine/201809/
http://online.collector.com/collectormagazine/201808/
http://online.collector.com/collectormagazine/201807/
http://online.collector.com/collectormagazine/201806/
http://online.collector.com/collectormagazine/201805/
http://online.collector.com/collectormagazine/201804/
http://online.collector.com/collectormagazine/201803/
http://online.collector.com/collectormagazine/201802/
http://online.collector.com/collectormagazine/201801/
http://online.collector.com/collectormagazine/201712/
http://online.collector.com/collectormagazine/201711/
http://online.collector.com/collectormagazine/201710/
http://online.collector.com/collectormagazine/201709/
http://online.collector.com/collectormagazine/201708/
http://online.collector.com/collectormagazine/201707/
http://online.collector.com/collectormagazine/201706/
http://online.collector.com/collectormagazine/201705/
http://online.collector.com/collectormagazine/201704/
http://online.collector.com/collectormagazine/201703/
http://online.collector.com/collectormagazine/201702/
http://online.collector.com/collectormagazine/201701/
http://online.collector.com/collectormagazine/201612/
http://online.collector.com/collectormagazine/201611/
http://online.collector.com/collectormagazine/201610/
http://online.collector.com/collectormagazine/201609/
http://online.collector.com/collectormagazine/201608/
http://online.collector.com/collectormagazine/201607/
http://online.collector.com/collectormagazine/201606/
http://online.collector.com/collectormagazine/201605/
http://online.collector.com/collectormagazine/201604/
http://online.collector.com/collectormagazine/201603/
http://online.collector.com/collectormagazine/201602/
http://online.collector.com/collectormagazine/201601/
http://online.collector.com/collectormagazine/201512/
http://online.collector.com/collectormagazine/201511/
http://online.collector.com/collectormagazine/201510/
http://online.collector.com/collectormagazine/201509/
http://online.collector.com/collectormagazine/201508/
http://online.collector.com/collectormagazine/201507/
https://www.nxtbookmedia.com