Collector - June 2017 - 3

COLLECTOR

®

CHIEF EXECUTIVE OFFICER
Patrick J. Morris
EDITOR
Anne Rosso May
DESIGN FIRM
The YGS Group
COMMUNICATIONS SPECIALIST
Katy Zillmer
Collector is published monthly
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PRESIDENT'SPAGE

A Little Bit of Knowledge
Goes a Long Way
The credit and collection industry benefits consumers and the
economy as a whole-how are you getting the word out?
By Keith Kettelkamp

A

few months ago I was in my doctor's office for a routine visit. As he was asking me
a series of questions to gather information for his records, he inquired if I had been
traveling lately. When I ran through the plethora of trips I had recently taken on
behalf of ACA International, he asked if they were work related. My affirmative response
led to a follow-up query about my profession. When I said, "Bill collector," he paused for a
moment, looked at me, nodded as if to affirm he understood what I did and continued with
his questions.
What we didn't discuss, and what he may not have been aware of, was that his practice is a
client of my company. He and all of his consumer patients are benefiting from the services our
industry provides.
Traveling throughout the country this past year, visiting units and attending regional
meetings, has been an enriching experience in ways both expected and unexpected. I have
had the pleasure of meeting and interacting with you, our members, who universally show
commitment to and deep concern for our profession.
I have also had the opportunity to encounter a wide array of our citizenry-the people, all
people, who are consumers in our society. When I meet another traveler or converse with a
new acquaintance and the conversation veers to how I make a living, I find that our fellow
Americans recognize full well the value we have to society and our system of credit.
It can be disheartening when we are attacked as an industry time and time again, but my
experience leads me to believe that our story is understood and appreciated by the majority of
our population. The more we tell it to our clients and their customers, who we ultimately serve,
the more we will benefit.
With my one-year term as ACA president coming to an end next month at our annual
convention in Seattle, it is timely to take the opportunity to offer my appreciation. In particular
I'd like to thank Past President Jim Richards, CEO Patrick Morris, and fellow officers Treasurer
Jack Brown III and President-Elect Rick Perr as well as the entire ACA board for their support
the past 12 months. I am also deeply grateful to my wife Joan for allowing me the time away
from our family and to our membership for the commitment to our ideals.

Keith Kettelkamp

is president and CEO of Remex in
Princeton, N.J. He can be reached
at keithk@remexinc.com.

©2017COLLECTOR
ACA International. All
rights reserved. Materials
06.17
may not be reproduced without written permission.

03


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Table of Contents for the Digital Edition of Collector - June 2017

President's Page
Industry News
Best Practices
FYI
Collection Tips
In Case of Emergency
Pulling Back the Curtain
ACA International's 2017 Convention and Exposition Preview
Calendar
Honor Roll
Seeing Eye to Eye
The Business Battle
Blueprint for Success
Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Compliance
ACA SearchPoint
Last Word
Collector - June 2017 - Cover1
Collector - June 2017 - Cover2
Collector - June 2017 - 1
Collector - June 2017 - 2
Collector - June 2017 - President's Page
Collector - June 2017 - Industry News
Collector - June 2017 - 5
Collector - June 2017 - 6
Collector - June 2017 - 7
Collector - June 2017 - Best Practices
Collector - June 2017 - 9
Collector - June 2017 - FYI
Collector - June 2017 - 11
Collector - June 2017 - Collection Tips
Collector - June 2017 - 13
Collector - June 2017 - In Case of Emergency
Collector - June 2017 - 15
Collector - June 2017 - 16
Collector - June 2017 - 17
Collector - June 2017 - 18
Collector - June 2017 - 19
Collector - June 2017 - Pulling Back the Curtain
Collector - June 2017 - 21
Collector - June 2017 - 22
Collector - June 2017 - 23
Collector - June 2017 - 24
Collector - June 2017 - 25
Collector - June 2017 - ACA International's 2017 Convention and Exposition Preview
Collector - June 2017 - 27
Collector - June 2017 - 28
Collector - June 2017 - 29
Collector - June 2017 - 30
Collector - June 2017 - 31
Collector - June 2017 - Calendar
Collector - June 2017 - Honor Roll
Collector - June 2017 - Seeing Eye to Eye
Collector - June 2017 - 35
Collector - June 2017 - The Business Battle
Collector - June 2017 - 37
Collector - June 2017 - 38
Collector - June 2017 - 39
Collector - June 2017 - Blueprint for Success
Collector - June 2017 - 41
Collector - June 2017 - Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Collector - June 2017 - 43
Collector - June 2017 - Compliance
Collector - June 2017 - 45
Collector - June 2017 - ACA SearchPoint
Collector - June 2017 - 47
Collector - June 2017 - Last Word
Collector - June 2017 - Cover3
Collector - June 2017 - Cover4
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