Collector - June 2017 - 28

cat
ion
Edu

Session Highlights
Check www.ACAInternational.org/Events/Convention2017
for schedule and session highlights!
» Latest Regulatory and Legal Developments
» Best Practices in Management & Operations
» Latest Technology Solutions
» Legal and Advocacy Updates

Integrating CFPB Consent
Decrees into Compliance Practices
In this session, participants will learn about compliance
management system and operational requirements that the
CFPB has placed on debt collectors under consent orders
with the CFPB. Understanding that the CFPB expects
everyone in the industry to comply with the provisions of
these orders, we will discuss the opportunities and
obstacles to implementing these requirements in
an agency's Compliance Management System
and in the operational environment.

PDU
&CLE
Earn up to 13 Professional
Development Units by attending
sessions and seminars.
Earn up to 8 CLE
credits by attending
Legal Education
Sessions.

28

Creating Excellence:
Tools and Strategies to
Achieve Client, Business and
Compliance Goals
Learn the tools and strategies of a successful
200+ person agency used to impact client
satisfaction, management performance, and business
success. Experience their practical use of Behavioral
Science, Data Science and innovative tools to stay ahead of
the expectation curve from clients and regulators.

Creditors are from Mars, Agencies are from
Venus: A Practical Guide to Client Relationships
for Those Times When 'it' Hits the Fan
From the first lunch to the final invoice, there are a million situations that will arise
that create friction between creditors and the agencies who service them. We will
take a look at how best to set expectations, and what to do when you fall short,
from both a practical and legal perspective.

What Behavioral Insight Really Can Do For You
Ever hired the wrong person? (Admit it...you know you have!) Wondered why employees
don't meet expectations? Struggled through motivating and communicating with your team?
This session uncovers the real costs associated with a bad hire, and offers solutions to improve
your hiring process while maximizing your team's potential. Learn more about who you are,
your strengths, challenges, and leadership traits. We'll discuss how you communicate
and manage others and how to "handle" different types of employees.

ACAINTERNATIONAL.ORG


http://www.ACAInternational.org/Events/Convention2017 http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - June 2017

President's Page
Industry News
Best Practices
FYI
Collection Tips
In Case of Emergency
Pulling Back the Curtain
ACA International's 2017 Convention and Exposition Preview
Calendar
Honor Roll
Seeing Eye to Eye
The Business Battle
Blueprint for Success
Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Compliance
ACA SearchPoint
Last Word
Collector - June 2017 - Cover1
Collector - June 2017 - Cover2
Collector - June 2017 - 1
Collector - June 2017 - 2
Collector - June 2017 - President's Page
Collector - June 2017 - Industry News
Collector - June 2017 - 5
Collector - June 2017 - 6
Collector - June 2017 - 7
Collector - June 2017 - Best Practices
Collector - June 2017 - 9
Collector - June 2017 - FYI
Collector - June 2017 - 11
Collector - June 2017 - Collection Tips
Collector - June 2017 - 13
Collector - June 2017 - In Case of Emergency
Collector - June 2017 - 15
Collector - June 2017 - 16
Collector - June 2017 - 17
Collector - June 2017 - 18
Collector - June 2017 - 19
Collector - June 2017 - Pulling Back the Curtain
Collector - June 2017 - 21
Collector - June 2017 - 22
Collector - June 2017 - 23
Collector - June 2017 - 24
Collector - June 2017 - 25
Collector - June 2017 - ACA International's 2017 Convention and Exposition Preview
Collector - June 2017 - 27
Collector - June 2017 - 28
Collector - June 2017 - 29
Collector - June 2017 - 30
Collector - June 2017 - 31
Collector - June 2017 - Calendar
Collector - June 2017 - Honor Roll
Collector - June 2017 - Seeing Eye to Eye
Collector - June 2017 - 35
Collector - June 2017 - The Business Battle
Collector - June 2017 - 37
Collector - June 2017 - 38
Collector - June 2017 - 39
Collector - June 2017 - Blueprint for Success
Collector - June 2017 - 41
Collector - June 2017 - Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Collector - June 2017 - 43
Collector - June 2017 - Compliance
Collector - June 2017 - 45
Collector - June 2017 - ACA SearchPoint
Collector - June 2017 - 47
Collector - June 2017 - Last Word
Collector - June 2017 - Cover3
Collector - June 2017 - Cover4
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