Collector - June 2017 - 27

Join in on
the conversation
ACA International's Annual Convention & Expo is
the event that brings together the industry's best.
Attending will help you succeed by:
» Sharpening Your Skills - Deepen your knowledge and bring
more ideas and essential skills back to your company
» Saving Your Bottom Line - Learn the latest trends, processes and
technologies to help you improve your efficiency and performance
» Meeting Industry Peers - Multiple opportunities to network with industry
professionals who can help advance your professional development
» Inspiring You to Achieve - Propel you and your team to take your company to the next level

Opening General Session

Lessons From the
Miracle on the Hudson

President's
Closing
Celebration

CE

Club ACA

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16
-1
8

A new look, a new format,
a celebration like you've
never seen before:

LY

SE

AT
T

LE

W
AS

HI

NG

JU

TO

N

ST
AT
E

On a bright January afternoon, US Airways Flight 1549 accelerated
down New York LaGuardia Airport's main runway. In the air, First
Officer Jeff Skiles spotted a formation of Canada geese almost
directly ahead. In a matter of seconds, the birds hit the
aircraft; both engines immediately failed. Together with
Captain Chesley Sullenberger, they decided that
returning to LaGuardia was simply not possible-
they'd have to fly over densely populated areas
and there was no guarantee that they'd make
it. In his presentation, Jeff Skiles details
the lessons, training and scenarios
that led to the "Miracle on the
Hudson" and what you can do
when facing unexpected
circumstances.

NT

ER

Jeff Skiles, Co-Pilot of
US Airways Flight 1549,
"The Miracle on the Hudson"

COLLECTOR 06.17

27



Table of Contents for the Digital Edition of Collector - June 2017

President's Page
Industry News
Best Practices
FYI
Collection Tips
In Case of Emergency
Pulling Back the Curtain
ACA International's 2017 Convention and Exposition Preview
Calendar
Honor Roll
Seeing Eye to Eye
The Business Battle
Blueprint for Success
Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Compliance
ACA SearchPoint
Last Word
Collector - June 2017 - Cover1
Collector - June 2017 - Cover2
Collector - June 2017 - 1
Collector - June 2017 - 2
Collector - June 2017 - President's Page
Collector - June 2017 - Industry News
Collector - June 2017 - 5
Collector - June 2017 - 6
Collector - June 2017 - 7
Collector - June 2017 - Best Practices
Collector - June 2017 - 9
Collector - June 2017 - FYI
Collector - June 2017 - 11
Collector - June 2017 - Collection Tips
Collector - June 2017 - 13
Collector - June 2017 - In Case of Emergency
Collector - June 2017 - 15
Collector - June 2017 - 16
Collector - June 2017 - 17
Collector - June 2017 - 18
Collector - June 2017 - 19
Collector - June 2017 - Pulling Back the Curtain
Collector - June 2017 - 21
Collector - June 2017 - 22
Collector - June 2017 - 23
Collector - June 2017 - 24
Collector - June 2017 - 25
Collector - June 2017 - ACA International's 2017 Convention and Exposition Preview
Collector - June 2017 - 27
Collector - June 2017 - 28
Collector - June 2017 - 29
Collector - June 2017 - 30
Collector - June 2017 - 31
Collector - June 2017 - Calendar
Collector - June 2017 - Honor Roll
Collector - June 2017 - Seeing Eye to Eye
Collector - June 2017 - 35
Collector - June 2017 - The Business Battle
Collector - June 2017 - 37
Collector - June 2017 - 38
Collector - June 2017 - 39
Collector - June 2017 - Blueprint for Success
Collector - June 2017 - 41
Collector - June 2017 - Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Collector - June 2017 - 43
Collector - June 2017 - Compliance
Collector - June 2017 - 45
Collector - June 2017 - ACA SearchPoint
Collector - June 2017 - 47
Collector - June 2017 - Last Word
Collector - June 2017 - Cover3
Collector - June 2017 - Cover4
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