Collector - June 2017 - 19

electronic and hard copies of their phone
numbers and personal email addresses.
Scott Teel, vice president of marketing at
Agility Recovery, pointed out that companies
should have a variety of options to reach
employees and clients beyond phone calls
and emails, such as a password-protected
Web page, a call-in recording system or even
a text alert system.
Your disaster recovery plan should also
spell out what roles staff members will play in
the recovery process. Which critical functions
will each person be responsible for?
"One of the things that is often
overlooked is ensuring that there are
skilled personnel available in the event
of a disaster," said Richard Lower, author
of Real World Survival Tips and Survival
Guide. "It doesn't do any good to create a
backup site and the perfect plan if there
are no people ready to run the computer
and the company operations. I found the
best way to resolve this and other issues
was to run tabletop practice sessions.
These involved getting the required
personnel into a room, closing the door
and turning off phones and such, and
walking through a full disaster scenario."
If any one individual were unable
to report for duty, would your plan
suffer? Distribute passwords and key
information among a few people, as
well as authorization to spend company
money during a disaster. Make sure staff
members are cross-trained on important
business functions.
"Have someone available to make critical
decisions and engage a restoration vendor to
begin the work of mitigating damages," Begal
said. "So often we will have people waiting
on site just to get direction from the client or
waiting for someone to find the right person
to make a decision. Every second counts."

6. DISASTER RECOVERY PLANNING
IS AN INVESTMENT (AND NOT A
CHEAP ONE)
Finally, a reality check. Jotting down
some loose ideas on a piece of paper is one
thing-having a solid, regularly tested
disaster recovery plan is something totally
different. Taking the time to create and
regularly test a plan costs money, as does
partnering with a disaster recovery provider
if you decide to go that route.
But considering that just one hour
of downtime costs a small business
approximately $8,000, according to the
Aberdeen Group, sticking your head in the
sand is just not an option.
The NRA Group invested in a generator
close to 10 years ago for disaster recovery
purposes, and Kusic has no regrets.
"With the amount of revenue we can lose
in a day without power, just having it there
to bring up the system and avoid potential
data problems-the generator paid for itself
the first time we used it," he said.
Even after living through Hurricane
Sandy, Doane admits that the regular costs
of his disaster recovery plan still sting. He
estimated that his disaster recovery partner
costs approximately $3,000 a month, in
addition to the quarterly testing expenses to
verify onsite and backup servers are secure.
"There's more money to recovery than
probably meets the eye if you're going to
do it right," he noted. "From our point of
view, it's like paying life insurance. You
hate paying it every month but if you ever
need it, it's certainly very important to
have-and it's something that would cost
us a lot more money to do by ourselves in
the heat of the moment."
Anne Rosso May is editor of Collector
magazine.

ONLINE.COLLECTOR.COM
Hear how ACA member
company Williams & Fudge
handles a power outage:
http://ow.ly/AjmB30a9zys

COLLECTOR 06.17

KEYNOTES

1

Think though the people
and processes that are
critical to your business and
what steps you need to take
to protect them.

2

Have autonomous and
complete backups
of your data in multiple
locations, even if you use a
cloud service provider.

3

Plan how you would
recreate your office
space in a backup location.
This includes not only desks,
computers and phones, but
also smaller items like copy
machines and scanners.
19


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Table of Contents for the Digital Edition of Collector - June 2017

President's Page
Industry News
Best Practices
FYI
Collection Tips
In Case of Emergency
Pulling Back the Curtain
ACA International's 2017 Convention and Exposition Preview
Calendar
Honor Roll
Seeing Eye to Eye
The Business Battle
Blueprint for Success
Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Compliance
ACA SearchPoint
Last Word
Collector - June 2017 - Cover1
Collector - June 2017 - Cover2
Collector - June 2017 - 1
Collector - June 2017 - 2
Collector - June 2017 - President's Page
Collector - June 2017 - Industry News
Collector - June 2017 - 5
Collector - June 2017 - 6
Collector - June 2017 - 7
Collector - June 2017 - Best Practices
Collector - June 2017 - 9
Collector - June 2017 - FYI
Collector - June 2017 - 11
Collector - June 2017 - Collection Tips
Collector - June 2017 - 13
Collector - June 2017 - In Case of Emergency
Collector - June 2017 - 15
Collector - June 2017 - 16
Collector - June 2017 - 17
Collector - June 2017 - 18
Collector - June 2017 - 19
Collector - June 2017 - Pulling Back the Curtain
Collector - June 2017 - 21
Collector - June 2017 - 22
Collector - June 2017 - 23
Collector - June 2017 - 24
Collector - June 2017 - 25
Collector - June 2017 - ACA International's 2017 Convention and Exposition Preview
Collector - June 2017 - 27
Collector - June 2017 - 28
Collector - June 2017 - 29
Collector - June 2017 - 30
Collector - June 2017 - 31
Collector - June 2017 - Calendar
Collector - June 2017 - Honor Roll
Collector - June 2017 - Seeing Eye to Eye
Collector - June 2017 - 35
Collector - June 2017 - The Business Battle
Collector - June 2017 - 37
Collector - June 2017 - 38
Collector - June 2017 - 39
Collector - June 2017 - Blueprint for Success
Collector - June 2017 - 41
Collector - June 2017 - Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Collector - June 2017 - 43
Collector - June 2017 - Compliance
Collector - June 2017 - 45
Collector - June 2017 - ACA SearchPoint
Collector - June 2017 - 47
Collector - June 2017 - Last Word
Collector - June 2017 - Cover3
Collector - June 2017 - Cover4
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