Collector - June 2017 - 18

2IN3

SMALL
BUSINESSES
DON'T HAVE
A FORMAL
DISASTER
RECOVERY PLAN.
Source: Nationwide

had let their contracts with his disaster
recovery firm lapse desperately try to get
some seats in the temporary workspace
the firm had set up for its clients, only
to be turned away due to lack of space.
The takeaway? If you plan to rely on the
services of a disaster recovery vendor to get
your employees working again, keep your
agreement up to date.
Think about how you would recreate your
office space in a backup location if necessary.
Have a plan not only for desks, computers
and phones, but also the easily overlooked
smaller items in an office, like copy machines
and scanners.
But you may not necessarily need to
contract with a special mobile recovery
or hot site provider, especially if your
company has more than one office. NRA
Group has two locations approximately
eight miles apart from each other, and
each has been carefully set up to serve as a
back up for the other in case of emergency.
Staff management is split between the two
offices and data and systems are shared, so

communications can be rerouted at the flip
of a switch.

5. PREVENT COMMUNICATION
BREAKDOWNS
In disaster situations, wireless cell
towers and Internet access will likely
be down in a wide area, hamstringing
your communication efforts. Hurricane
Sandy knocked out nearly a quarter of all
cellphone towers in 10 states and network
overload prevented those with service
from getting through to friends and
family. Plus widespread and sustained
power outages made charging mobile
devices difficult.
Bill Begal, president of Begal Enterprises,
suggested executive-level team members
use different cellular service providers, so if
one company's cell towers are knocked out,
you can still communicate with the rest of
the group.
If your building is off limits, who will
contact staff to let them know what's going
on? Make sure you have regularly updated

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18

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Table of Contents for the Digital Edition of Collector - June 2017

President's Page
Industry News
Best Practices
FYI
Collection Tips
In Case of Emergency
Pulling Back the Curtain
ACA International's 2017 Convention and Exposition Preview
Calendar
Honor Roll
Seeing Eye to Eye
The Business Battle
Blueprint for Success
Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Compliance
ACA SearchPoint
Last Word
Collector - June 2017 - Cover1
Collector - June 2017 - Cover2
Collector - June 2017 - 1
Collector - June 2017 - 2
Collector - June 2017 - President's Page
Collector - June 2017 - Industry News
Collector - June 2017 - 5
Collector - June 2017 - 6
Collector - June 2017 - 7
Collector - June 2017 - Best Practices
Collector - June 2017 - 9
Collector - June 2017 - FYI
Collector - June 2017 - 11
Collector - June 2017 - Collection Tips
Collector - June 2017 - 13
Collector - June 2017 - In Case of Emergency
Collector - June 2017 - 15
Collector - June 2017 - 16
Collector - June 2017 - 17
Collector - June 2017 - 18
Collector - June 2017 - 19
Collector - June 2017 - Pulling Back the Curtain
Collector - June 2017 - 21
Collector - June 2017 - 22
Collector - June 2017 - 23
Collector - June 2017 - 24
Collector - June 2017 - 25
Collector - June 2017 - ACA International's 2017 Convention and Exposition Preview
Collector - June 2017 - 27
Collector - June 2017 - 28
Collector - June 2017 - 29
Collector - June 2017 - 30
Collector - June 2017 - 31
Collector - June 2017 - Calendar
Collector - June 2017 - Honor Roll
Collector - June 2017 - Seeing Eye to Eye
Collector - June 2017 - 35
Collector - June 2017 - The Business Battle
Collector - June 2017 - 37
Collector - June 2017 - 38
Collector - June 2017 - 39
Collector - June 2017 - Blueprint for Success
Collector - June 2017 - 41
Collector - June 2017 - Federal Court Nixes CFPB Enforcement Action That Claimed a Payment Processor Ignored Fraud
Collector - June 2017 - 43
Collector - June 2017 - Compliance
Collector - June 2017 - 45
Collector - June 2017 - ACA SearchPoint
Collector - June 2017 - 47
Collector - June 2017 - Last Word
Collector - June 2017 - Cover3
Collector - June 2017 - Cover4
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