Collector - May 2017 - 40
Providers Up at Night?," gave attendees a
greater perspective on where to focus their
strategic direction within the healthcare
market, as did a panel where healthcare
providers answered attendees' questions
about their wants and needs when it comes
to healthcare collections.
Roger Weiss, IFCCE, president and COO
at CACi, led a highly interactive session on
recruitment, retention and training to find
the right collectors for the delicate business of
healthcare collections. Attendees shared their
success stories and discussed how to successfully
tackle challenges in collector recruitment.
Pam Kirchner, president of BCA Financial
Services Inc., provided the latest insight
into the healthcare market, one of the
most competitive verticals in the collection
industry, during a session on winning new
healthcare client business.
Dennis Barton III, managing attorney
at The Barton Law Group, addressed the
changing laws and upcoming requirements
for healthcare credit reporting with a specific
focus on the Fair Credit Reporting Act,
proposed Consumer Financial Protection
Bureau regulations and more with attendees
to conclude Monday's sessions.
Sessions in Spring Forum's management
track focused on key strategies to improve
your business and client relationships. In one,
Tina Hanson, IFCCE, executive vice president
Left: ACA CEO Pat Morris welcomes attendees to Spring Forum.
Right: The expo hall hosted close to two dozen exhibitors.
Expo hall exhibitors featured top industry products and services to help
ACA members' businesses succeed.
of State Collection Service Inc. and Sarah
Headly, president of Peacock Consulting
Inc., shared their expertise on how to use
root cause analysis to identify problems and
craft solutions to provide lasting quality
improvement for your business.
In another, Michael Lamm, president
and CEO of Corporate Advisory Solutions,
focused on trends in agency mergers and
acquisitions in the industry.
Finally, in addition to all of these
insightful educational opportunities, ACA's
Spring Forum and Expo provided attendees
time to visit with close to two dozen
exhibitors in the expo hall to learn about
top industry products and services available
today to help their business succeed.
ACA thanks all of the speakers, sponsors,
exhibitors and guests who attended the
Spring Forum. And opportunities to network
with your peers and learn from the brightest
minds in our industry continue! Mark
your calendar now for the biggest industry
event of the year: ACA's 2017 Convention
and Expo, which will be held July 16-18 in
Seattle. For more information, visit www.
Katy Zillmer is ACA International's