Collector - May 2017 - 38

ACAEVENT

Spring Cleaning for Your Business
ACA's 2017 Spring Forum & Expo included big announcements and invigorating
education on the latest trends in compliance, healthcare and management.
By Katy Zillmer

T

he change of seasons calls for a
change in perspective. That's why
each year ACA International hosts
its Spring Forum and Expo, an event
designed to help credit and collection
professionals get inspired, sharpen their
skills and make valuable professional
connections.
This year, ACA's Spring Forum and Expo,
held March 13-15 in Las Vegas, offered
multiple education tracks for attendees,
covering healthcare and management hot
topics, as well as educational sessions that

support ACA's Credit and Compliance
Officer (CCCO) designation.
At the kick-off session, Spring Forum
attendees got caught up on the presidential
transition and regulatory developments in
Washington, D.C., from ACA CEO Patrick
Morris and Vice President and Senior
Counsel of Regulatory Affairs Maria Wolvin,
who provided an in-depth analysis of the
current political environment.
ACA Board Treasurer Jack W. Brown III
discussed the association's many innovative
new programs and projects, including All
In™ and the launch of ACA's latest white
paper reviewing debt collection complaints
submitted to the Consumer Financial
Protection Bureau's consumer complaint
database in 2016. (You can read the white
paper at http://ow.ly/3av0309WeCM.)
Brown also announced that the special
keynote speaker for ACA's Washington
Insights Conference, May 2-4 in
Washington, D.C., would be former speaker

of the U.S. House of Representatives and
political commentator, Newt Gingrich.
Additional speakers include acting deputy
director of the Federal Trade Commission's
Bureau of Consumer Protection J. Reilly
Dolan, U.S. Rep. Blaine Luetkemeyer (RMo.) and U.S. Sen. Cory Gardner (R-Colo.).
Spring Forum's compliance sessions
provided in-depth information on legislative
requirements, data security, ethics, in-house
compliance practices and more. As an added
bonus, each of the sessions in the compliance
track brought attendees one step closer to
earning ACA's CCCO designation, which
is an important tool for collection industry
professionals responsible for developing
compliance strategies in their companies.
Session participants learned things like
how to design and assess a compliance
management system and which elements you
should include in your company's policies
and procedures.
Healthcare reform continues to
affect many ACA members' businesses,
making it critical to keep up with current
developments. At Spring Forum, a healthcare
panel, "What's Keeping Your Healthcare

ACA Corporate Counsel Maria Wolvin, ACA Board Treasurer Jack W. Brown III and ACA CEO Pat Morris analyze the current regulatory environment at
ACA's Spring Forum and Expo.

38

ACAINTERNATIONAL.ORG


http://www.ow.ly/3av0309WeCM http://www.ACAINTERNATIONAL.ORG

Table of Contents for the Digital Edition of Collector - May 2017

Upfront
Industry News
Best Practices
FYI
Collection Tips
At Your Service
A Clean Slate
ACA International’s 2017 Convention and Exposition Feature
Calendar
Honor Roll
Spring Cleaning for Your Business
Sun Tzu and the Art of Collection Sales
We Have to Stop Meeting Like This
ACA Files Brief in Pivotal Case Challenging CFPB’s Structure and Power
Compliance
ACA SearchPoint
Last Word
Collector - May 2017 - Cover1
Collector - May 2017 - Cover2
Collector - May 2017 - 1
Collector - May 2017 - Upfront
Collector - May 2017 - 3
Collector - May 2017 - Industry News
Collector - May 2017 - 5
Collector - May 2017 - 6
Collector - May 2017 - 7
Collector - May 2017 - Best Practices
Collector - May 2017 - 9
Collector - May 2017 - FYI
Collector - May 2017 - 11
Collector - May 2017 - Collection Tips
Collector - May 2017 - 13
Collector - May 2017 - At Your Service
Collector - May 2017 - 15
Collector - May 2017 - 16
Collector - May 2017 - 17
Collector - May 2017 - 18
Collector - May 2017 - 19
Collector - May 2017 - 20
Collector - May 2017 - A Clean Slate
Collector - May 2017 - 22
Collector - May 2017 - 23
Collector - May 2017 - 24
Collector - May 2017 - 25
Collector - May 2017 - 26
Collector - May 2017 - 27
Collector - May 2017 - 28
Collector - May 2017 - 29
Collector - May 2017 - 30
Collector - May 2017 - 31
Collector - May 2017 - 32
Collector - May 2017 - 33
Collector - May 2017 - ACA International’s 2017 Convention and Exposition Feature
Collector - May 2017 - 35
Collector - May 2017 - Calendar
Collector - May 2017 - Honor Roll
Collector - May 2017 - Spring Cleaning for Your Business
Collector - May 2017 - 39
Collector - May 2017 - 40
Collector - May 2017 - 41
Collector - May 2017 - Sun Tzu and the Art of Collection Sales
Collector - May 2017 - 43
Collector - May 2017 - 44
Collector - May 2017 - 45
Collector - May 2017 - We Have to Stop Meeting Like This
Collector - May 2017 - 47
Collector - May 2017 - 48
Collector - May 2017 - 49
Collector - May 2017 - ACA Files Brief in Pivotal Case Challenging CFPB’s Structure and Power
Collector - May 2017 - 51
Collector - May 2017 - Compliance
Collector - May 2017 - 53
Collector - May 2017 - ACA SearchPoint
Collector - May 2017 - 55
Collector - May 2017 - Last Word
Collector - May 2017 - Cover3
Collector - May 2017 - Cover4
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