Collector - May 2017 - 18
Of consumers expect
a company's website
to include a selfservice option.
SOURCE: STEVEN VAN BELLEGHEM/SSI
groceries without opening your wallet. You
can send money to a friend on the other
side of the world without taking out your
checkbook. These payment options are
increasingly common, increasingly desirable
and, above all, increasingly simple. So how
are you making it easy for consumers to
make payments on their account?
Having a payment portal on your website
is no longer an option-it's a necessity. More
than half of all bills are paid online today,
according to a recent ACI Worldwide survey.
"Even my elderly father pays bills
online," noted Irene Hoheusle, vice
president of collections for Account
Recovery Specialists Inc. "In the age
where everyone forgets they can actually
talk on the phone to a person or visit an
office and have a face-to-face conversation
with another human being, the electronic
option is the current and upcoming
generation's most comfortable form of
communication. Take advantage of it."
Consumers expect companies to offer
multiple payment options they can access
online at all hours of the day and from any
"Sixty to 70 percent of the [payment] traffic
that we see is from mobile devices and tablets,
and more than 25 percent of the payments
and activity we see are outside FDCPA hours,"
Samet said. "Consumers are operating on
times and on platforms that traditionally
were just not supported by the industry's
technology and it's something to adapt to."
The best approach is to give consumers the
same interaction online that they would get
on the phone with a collector. That means
t Debt$Net®, we are proud to offer
affordable, professional tech support
plans that are second to none in the industry.
It is our incredible service, attention to customer
satisfaction, and dedication to problem solving
that have kept us in business for over 25 years.
We know the importance of investing in a
company that will always meet your needs.
With Debt$Net® on your side, you will never
be alone again.
800-552-8397 * www.debtnet.cc
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