Collector - May 2017 - 1

COLLECTOR
MAY2017

CONTENT

®

VOL.82 NUM.10

Highlights

COVER

At Your Service
14

Consumers expect convenient self-service options
from all companies today-including debt collection
agencies. Are you providing that?
By Anne Rosso May

Features
21

34

A Clean Slate
Student loans have a reputation of being extremely difficult to
discharge in bankruptcy, but several recent court cases have
shown that it's not impossible. Are the winds of change blowing
through the bankruptcy courts?
By Anne Rosso May

ACA International's 2017 Convention
and Exposition Feature

38

Spring Cleaning for Your
Business

42

Sun Tzu and the Art of
Collection Sales

46

We Have to Stop Meeting
Like This

50

ACA Files Brief in
Pivotal Case Challenging
CFPB's Structure and
Power

Columns &
Departments
2

Upfront

4

Industry News

8

Best Practices

10

FYI

12

Collection Tips

36

Calendar

37

Honor Roll

52

Compliance

54

ACA SearchPoint

56

Last Word

ACAINTERNATIONAL.ORG

Join colleagues and friends for ACA International's Annual
Convention and Exposition, July 16-18 in Seattle.

COLLECTOR 05.17

1


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Table of Contents for the Digital Edition of Collector - May 2017

Upfront
Industry News
Best Practices
FYI
Collection Tips
At Your Service
A Clean Slate
ACA International’s 2017 Convention and Exposition Feature
Calendar
Honor Roll
Spring Cleaning for Your Business
Sun Tzu and the Art of Collection Sales
We Have to Stop Meeting Like This
ACA Files Brief in Pivotal Case Challenging CFPB’s Structure and Power
Compliance
ACA SearchPoint
Last Word
Collector - May 2017 - Cover1
Collector - May 2017 - Cover2
Collector - May 2017 - 1
Collector - May 2017 - Upfront
Collector - May 2017 - 3
Collector - May 2017 - Industry News
Collector - May 2017 - 5
Collector - May 2017 - 6
Collector - May 2017 - 7
Collector - May 2017 - Best Practices
Collector - May 2017 - 9
Collector - May 2017 - FYI
Collector - May 2017 - 11
Collector - May 2017 - Collection Tips
Collector - May 2017 - 13
Collector - May 2017 - At Your Service
Collector - May 2017 - 15
Collector - May 2017 - 16
Collector - May 2017 - 17
Collector - May 2017 - 18
Collector - May 2017 - 19
Collector - May 2017 - 20
Collector - May 2017 - A Clean Slate
Collector - May 2017 - 22
Collector - May 2017 - 23
Collector - May 2017 - 24
Collector - May 2017 - 25
Collector - May 2017 - 26
Collector - May 2017 - 27
Collector - May 2017 - 28
Collector - May 2017 - 29
Collector - May 2017 - 30
Collector - May 2017 - 31
Collector - May 2017 - 32
Collector - May 2017 - 33
Collector - May 2017 - ACA International’s 2017 Convention and Exposition Feature
Collector - May 2017 - 35
Collector - May 2017 - Calendar
Collector - May 2017 - Honor Roll
Collector - May 2017 - Spring Cleaning for Your Business
Collector - May 2017 - 39
Collector - May 2017 - 40
Collector - May 2017 - 41
Collector - May 2017 - Sun Tzu and the Art of Collection Sales
Collector - May 2017 - 43
Collector - May 2017 - 44
Collector - May 2017 - 45
Collector - May 2017 - We Have to Stop Meeting Like This
Collector - May 2017 - 47
Collector - May 2017 - 48
Collector - May 2017 - 49
Collector - May 2017 - ACA Files Brief in Pivotal Case Challenging CFPB’s Structure and Power
Collector - May 2017 - 51
Collector - May 2017 - Compliance
Collector - May 2017 - 53
Collector - May 2017 - ACA SearchPoint
Collector - May 2017 - 55
Collector - May 2017 - Last Word
Collector - May 2017 - Cover3
Collector - May 2017 - Cover4
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