Collector - April 2017 - 1


COLLECTOR
APR2017

CONTENT

®

VOL.82 NUM.09

CO
NV

EN

T IO
NP

RE

V IE

W

COVER

ACA INTERNATIONAL

CONVENTION
& EXPO

JULY 16-18

2017

Explore highlights of ACA's
Annual Convention
and Expo in Seattle.

16

Highlights
42	

Make the Grade

46	

The Payment Revolution

50	

ACA Industry
Advancement Program
Helps Bring Ninth Circuit
TCPA Win to Industry

Columns &
Departments

Features
28

34

Inside Consumer Spending Patterns
The cost of living continues to surpass income growth in the U.S.,
causing consumers to borrow for more of their expenses. Understanding
how consumers are spending and saving can help you better connect
with them to both extend credit and resolve their accounts.
By Katy Zillmer

Clearing the Hurdles
Five mistakes you might be making when it comes to HIPAA
compliance-and how to fix them.
By Anne Rosso May

3	

President's Page

4	

Industry News

10	

Best Practices

12	FYI
14

Collection Tips

40	Calendar
41	

Honor Roll

52	Compliance
54	

ACA SearchPoint

56	

Last Word

ACAINTERNATIONAL.ORG

COLLECTOR 04.17

G74410_ACAI_0417.indd 1

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3/17/17 11:20 AM


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Table of Contents for the Digital Edition of Collector - April 2017

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Collector - April 2017 - Cover2
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