COLLECTOR MAR 2017 CONTENT ® VOL.82 NUM.08 Highlights The Evolution of COVER Regulatory uncertainty can make sending emails to consumers seem daunting. Here are some ways ACA members are making it work. 14 By Anne Rosso May 36 Say Hello to the Virtual Collector 40 Depth of Field 44 Trash Talking 46 ACA International and the CFPB Face Off in FDCPA Out-of-Statute Proof of Claim Case Columns & Departments 2 Upfront 4 Industry News 8 Best Practices 10 FYI 12 Collection Tips 34 Calendar Features 20 28 Stay in Tune How brushing up on the rules and regulations surrounding overshadowing, out-of-statute debt and collection fees can help you avoid legal landmines. Honor Roll 48 Compliance 50 ACA SearchPoint 52 Last Word House Rules Real-world ideas to enhance your compliance management system. COLLECTOR 03.17 G73656ACAI.indd 1 35 ACAINTERNATIONAL.ORG 1 2/14/17 10:55 AMhttp://www.ACAINTERNATIONAL.ORG https://www.facebook.com/acaintl/ https://www.youtube.com/user/ACAJN https://twitter.com/acaintl https://www.linkedin.com/groups/1900905