Collector - January 2017 - 29


HIRING

58%
of hiring managers
have caught a lie
on a resume.
SOURCE: CAREERBUILDER

integrity are so important in the collection
industry to further drive the message home.
Compliance is an innate drive. You can
study and improve your math skills, or
learn how to use a new piece of technology,
but following rules tends to be a stable,
static characteristic. People are either rule
followers, or they are not.
"When you see someone who is not
following the rules, if you dig into their past
you will most likely see a pattern of those
behaviors," said Brad Chambers, senior vice
president at Polaris Assessment Systems
Inc. "Someone who is always objecting to
rules and regulations, always ļ¬nding a way
around something. Those are patterns people
exhibit throughout their entire lives."

When evaluating applicants, you are
looking for people who will follow your
rules because they are rules-not necessarily
because they understand or support the
reasoning behind them. So even though a
collector may think it is a waste of time to
give the call recording disclosure, he does it
anyway because it's part of your company's
procedures for a call opening.
"You want someone who will perform the
job in a prescribed way regardless of whether
or not they agree with it," Chambers said.
The caveat there is that you don't want to
hire people who will blindly do what you say
without wondering if there is a better way of
doing it. "You don't want to squash creative
thinkers, but at the same time you want

Save the Date!
COMPLIANCE
HEALTHCARE
MANAGEMENT

ACA INTERNATIONAL

SPRING FORUM & EXPO

2017

LAS VEGAS

MARCH 13-15
THE PALAZZO LAS VEGAS

ACAinternational.org/Events

COLLECTOR 01.17

29


http://www.ACAinternational.org/Events

Table of Contents for the Digital Edition of Collector - January 2017

Upfront
Industry News
Best Practices
FYI
Collection Tips
A Look Ahead: The TOP 10 industry trends, news and issues to watch in 2017
The Future of Collection Sales
Building Bridges
Calendar
Honor Roll
Staying Inside the Lines
Getting Granular
Taking Action, Making Connections
D.C. Circuit Court Hears Oral Argument in ACA Lawsuit Appealing FCC's TCPA Order
Federal Appeals Court Rules CFPB is Unconstitutionally Structured
Compliance
ACA SearchPoint
Last Word
Collector - January 2017 - Cover1
Collector - January 2017 - Cover2
Collector - January 2017 - 1
Collector - January 2017 - Upfront
Collector - January 2017 - 3
Collector - January 2017 - Industry News
Collector - January 2017 - 5
Collector - January 2017 - 6
Collector - January 2017 - 7
Collector - January 2017 - Best Practices
Collector - January 2017 - 9
Collector - January 2017 - FYI
Collector - January 2017 - 11
Collector - January 2017 - Collection Tips
Collector - January 2017 - 13
Collector - January 2017 - A Look Ahead: The TOP 10 industry trends, news and issues to watch in 2017
Collector - January 2017 - 15
Collector - January 2017 - 16
Collector - January 2017 - 17
Collector - January 2017 - The Future of Collection Sales
Collector - January 2017 - 19
Collector - January 2017 - 20
Collector - January 2017 - 21
Collector - January 2017 - Building Bridges
Collector - January 2017 - 23
Collector - January 2017 - 24
Collector - January 2017 - 25
Collector - January 2017 - Calendar
Collector - January 2017 - Honor Roll
Collector - January 2017 - Staying Inside the Lines
Collector - January 2017 - 29
Collector - January 2017 - 30
Collector - January 2017 - 31
Collector - January 2017 - Getting Granular
Collector - January 2017 - 33
Collector - January 2017 - 34
Collector - January 2017 - 35
Collector - January 2017 - Taking Action, Making Connections
Collector - January 2017 - 37
Collector - January 2017 - 38
Collector - January 2017 - 39
Collector - January 2017 - D.C. Circuit Court Hears Oral Argument in ACA Lawsuit Appealing FCC's TCPA Order
Collector - January 2017 - 41
Collector - January 2017 - Federal Appeals Court Rules CFPB is Unconstitutionally Structured
Collector - January 2017 - 43
Collector - January 2017 - Compliance
Collector - January 2017 - 45
Collector - January 2017 - ACA SearchPoint
Collector - January 2017 - 47
Collector - January 2017 - Last Word
Collector - January 2017 - Cover3
Collector - January 2017 - Cover4
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