Collector - December 2016

Collector - December 2016 - Cover1 COLLECTOR 12.16 Industry News from ACA International MOVING MOUNTAINS 16 ACA International's nonstop federal affairs outreach efforts this year have set the stage for an exciting 2017. Challenging the Recovery Rate Myth 24 Does Your Compensation Program Drive Compliance or Complaints? 28 Rethinking Student Loan Rehabilitation 42 Table of Contents for the Digital Edition of Collector - December 2016President’s PageIndustry NewsBest PracticesFYICollection TipsMoving MountainsAssemble the Best TeamDrafting Your Compensation PlaybookCalendarHonor RollA New Take on an Old ClassicBest Practices to Improve Price TransparencyThe Rehabilitation RiddlePPMS and the CFPBThird Circuit Rules for Collection Industry in Case Supported by ACA International’s Industry Advancement ProgramComplianceACA SearchPointLast WordCollector - December 2016 - Cover1Collector - December 2016 - Cover2Collector - December 2016 - 1Collector - December 2016 - 2Collector - December 2016 - President’s PageCollector - December 2016 - Industry NewsCollector - December 2016 - 5Collector - December 2016 - 6Collector - December 2016 - 7Collector - December 2016 - 8Collector - December 2016 - 9Collector - December 2016 - Best PracticesCollector - December 2016 - 11Collector - December 2016 - FYICollector - December 2016 - 13Collector - December 2016 - Collection TipsCollector - December 2016 - 15Collector - December 2016 - Moving MountainsCollector - December 2016 - 17Collector - December 2016 - 18Collector - December 2016 - 19Collector - December 2016 - 20Collector - December 2016 - 21Collector - December 2016 - 22Collector - December 2016 - 23Collector - December 2016 - Assemble the Best TeamCollector - December 2016 - 25Collector - December 2016 - 26Collector - December 2016 - 27Collector - December 2016 - Drafting Your Compensation PlaybookCollector - December 2016 - 29Collector - December 2016 - 30Collector - December 2016 - 31Collector - December 2016 - 32Collector - December 2016 - 33Collector - December 2016 - CalendarCollector - December 2016 - Honor RollCollector - December 2016 - A New Take on an Old ClassicCollector - December 2016 - 37Collector - December 2016 - 38Collector - December 2016 - 39Collector - December 2016 - Best Practices to Improve Price TransparencyCollector - December 2016 - 41Collector - December 2016 - The Rehabilitation RiddleCollector - December 2016 - 43Collector - December 2016 - 44Collector - December 2016 - 45Collector - December 2016 - 46Collector - December 2016 - 47Collector - December 2016 - PPMS and the CFPBCollector - December 2016 - 49Collector - December 2016 - Third Circuit Rules for Collection Industry in Case Supported by ACA International’s Industry Advancement ProgramCollector - December 2016 - 51Collector - December 2016 - ComplianceCollector - December 2016 - 53Collector - December 2016 - ACA SearchPointCollector - December 2016 - 55Collector - December 2016 - Last WordCollector - December 2016 - Cover3Collector - December 2016 - Cover4http://online.collector.com/collectormagazine/201904/http://online.collector.com/collectormagazine/201903/http://online.collector.com/collectormagazine/201902/http://online.collector.com/collectormagazine/201901/http://online.collector.com/collectormagazine/201812/http://online.collector.com/collectormagazine/201811/http://online.collector.com/collectormagazine/201810/http://online.collector.com/collectormagazine/201809/http://online.collector.com/collectormagazine/201808/http://online.collector.com/collectormagazine/201807/http://online.collector.com/collectormagazine/201806/http://online.collector.com/collectormagazine/201805/http://online.collector.com/collectormagazine/201804/http://online.collector.com/collectormagazine/201803/http://online.collector.com/collectormagazine/201802/http://online.collector.com/collectormagazine/201801/http://online.collector.com/collectormagazine/201712/http://online.collector.com/collectormagazine/201711/http://online.collector.com/collectormagazine/201710/http://online.collector.com/collectormagazine/201709/http://online.collector.com/collectormagazine/201708/http://online.collector.com/collectormagazine/201707/http://online.collector.com/collectormagazine/201706/http://online.collector.com/collectormagazine/201705/http://online.collector.com/collectormagazine/201704/http://online.collector.com/collectormagazine/201703/http://online.collector.com/collectormagazine/201702/http://online.collector.com/collectormagazine/201701/http://online.collector.com/collectormagazine/201612/http://online.collector.com/collectormagazine/201611/http://online.collector.com/collectormagazine/201610/http://online.collector.com/collectormagazine/201609/http://online.collector.com/collectormagazine/201608/http://online.collector.com/collectormagazine/201607/http://online.collector.com/collectormagazine/201606/http://online.collector.com/collectormagazine/201605/http://online.collector.com/collectormagazine/201604/http://online.collector.com/collectormagazine/201603/http://online.collector.com/collectormagazine/201602/http://online.collector.com/collectormagazine/201601/http://online.collector.com/collectormagazine/201512/http://online.collector.com/collectormagazine/201511/http://online.collector.com/collectormagazine/201510/http://online.collector.com/collectormagazine/201509/http://online.collector.com/collectormagazine/201508/http://online.collector.com/collectormagazine/201507/http://www.nxtbookMEDIA.com

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