Collector - December 2016 - Cover1

COLLECTOR
12.16

Industry News from ACA International

MOVING

MOUNTAINS
16

ACA International's nonstop federal affairs
outreach efforts this year have set the
stage for an exciting 2017.

Challenging the Recovery Rate Myth

24

Does Your Compensation Program Drive
Compliance or Complaints?

28

Rethinking Student Loan Rehabilitation

42



Table of Contents for the Digital Edition of Collector - December 2016

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Moving Mountains
Assemble the Best Team
Drafting Your Compensation Playbook
Calendar
Honor Roll
A New Take on an Old Classic
Best Practices to Improve Price Transparency
The Rehabilitation Riddle
PPMS and the CFPB
Third Circuit Rules for Collection Industry in Case Supported by ACA International’s Industry Advancement Program
Compliance
ACA SearchPoint
Last Word
Collector - December 2016 - Cover1
Collector - December 2016 - Cover2
Collector - December 2016 - 1
Collector - December 2016 - 2
Collector - December 2016 - President’s Page
Collector - December 2016 - Industry News
Collector - December 2016 - 5
Collector - December 2016 - 6
Collector - December 2016 - 7
Collector - December 2016 - 8
Collector - December 2016 - 9
Collector - December 2016 - Best Practices
Collector - December 2016 - 11
Collector - December 2016 - FYI
Collector - December 2016 - 13
Collector - December 2016 - Collection Tips
Collector - December 2016 - 15
Collector - December 2016 - Moving Mountains
Collector - December 2016 - 17
Collector - December 2016 - 18
Collector - December 2016 - 19
Collector - December 2016 - 20
Collector - December 2016 - 21
Collector - December 2016 - 22
Collector - December 2016 - 23
Collector - December 2016 - Assemble the Best Team
Collector - December 2016 - 25
Collector - December 2016 - 26
Collector - December 2016 - 27
Collector - December 2016 - Drafting Your Compensation Playbook
Collector - December 2016 - 29
Collector - December 2016 - 30
Collector - December 2016 - 31
Collector - December 2016 - 32
Collector - December 2016 - 33
Collector - December 2016 - Calendar
Collector - December 2016 - Honor Roll
Collector - December 2016 - A New Take on an Old Classic
Collector - December 2016 - 37
Collector - December 2016 - 38
Collector - December 2016 - 39
Collector - December 2016 - Best Practices to Improve Price Transparency
Collector - December 2016 - 41
Collector - December 2016 - The Rehabilitation Riddle
Collector - December 2016 - 43
Collector - December 2016 - 44
Collector - December 2016 - 45
Collector - December 2016 - 46
Collector - December 2016 - 47
Collector - December 2016 - PPMS and the CFPB
Collector - December 2016 - 49
Collector - December 2016 - Third Circuit Rules for Collection Industry in Case Supported by ACA International’s Industry Advancement Program
Collector - December 2016 - 51
Collector - December 2016 - Compliance
Collector - December 2016 - 53
Collector - December 2016 - ACA SearchPoint
Collector - December 2016 - 55
Collector - December 2016 - Last Word
Collector - December 2016 - Cover3
Collector - December 2016 - Cover4
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