Collector - October 2016 - 3
COLLECTOR
®
CHIEF EXECUTIVE OFFICER
Patrick J. Morris
EDITOR
Anne Rosso May
DESIGN FIRM
The YGS Group
COMMUNICATIONS SPECIALIST
Katy Zillmer
Collector is published monthly
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©2016 ACA International. All rights reserved. Materials
COLLECTOR 10.16
may not be reproduced without written permission.
PRESIDENT'SPAGE
Meet Your Match
What's the trick to finding and hiring the right person for the job?
By Keith Kettelkamp
S
uccessful hiring is a two-way street. How do you pick the right people and how
do the right people pick you? The ideal is a match that works for both employer
and employee.
Early on when I started my business, we were in a location that was close to a local high
school. We instituted a program to staff our collection department, in part, with high school
students who came into the office after school. It was a successful partnership for them and
us. Working in a professional environment required serious commitment from them to do an
"adult" job, and we benefited from their sharp minds and youthful enthusiasm.
I recently found out that one of those students, who happened to be both a great collector
and an excellent recruiter, is now a very successful partner in a prominent area law firm. I
like to think that the time he spent with us during his formative years was a stepping stone
to his current success and ours.
There is no shortage of studies that have investigated the cost of hiring a new employee.
The estimated expense of recruiting and training a new team member varies, but there
is consensus that the outlay in time spent, lost productivity and actual expenditures can
be substantial. It certainly makes sense to have a comprehensive plan in place that can be
implemented when needed. Or, better yet, to have an ongoing process in place that entails
constantly searching for people who can help grow and advance your business.
One of the tools we've used in our hiring process is personality assessments. Over the
course of many years, we have used a variety of evaluations to help guide management of
current employees and assist in assessing potential new hires. One valuable lesson I have
learned is that assessments do not guarantee success, but they can go a long way in helping
determine if you and a job applicant are a probable match.
The article on p. 20 of this issue of Collector explores how pre-employment personality
assessments can help us hire the right people and train them effectively. It's time to take a
closer look at how we identify and nurture promising collection professionals. By investing
in our employees from day one, we can protect our bottom line and ensure we're operating
at our highest potential.
Keith Kettelkamp
is president and CEO of Remex in
Princeton, N.J. He can be reached
at keithk@remexinc.com.
03
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Table of Contents for the Digital Edition of Collector - October 2016
President’s Page
Industry News
Best Practices
FYI
Collection Tips
Connect the Dots
Looking Deeper
Head of the Class
Calendar
Honor Roll
The Formula of Five
How to Create Winning Bids and Proposals
A Running Start
ACPAC Election Watch
ACA’s Industry Advancement Program Aids Eleventh Circuit Win for Member Company
Compliance
ACA SearchPoint
Last Word
Collector - October 2016 - Cover1
Collector - October 2016 - Cover2
Collector - October 2016 - 1
Collector - October 2016 - 2
Collector - October 2016 - President’s Page
Collector - October 2016 - Industry News
Collector - October 2016 - 5
Collector - October 2016 - 6
Collector - October 2016 - 7
Collector - October 2016 - Best Practices
Collector - October 2016 - 9
Collector - October 2016 - FYI
Collector - October 2016 - 11
Collector - October 2016 - Collection Tips
Collector - October 2016 - 13
Collector - October 2016 - Connect the Dots
Collector - October 2016 - 15
Collector - October 2016 - 16
Collector - October 2016 - 17
Collector - October 2016 - 18
Collector - October 2016 - 19
Collector - October 2016 - Looking Deeper
Collector - October 2016 - 21
Collector - October 2016 - 22
Collector - October 2016 - 23
Collector - October 2016 - Head of the Class
Collector - October 2016 - 25
Collector - October 2016 - 26
Collector - October 2016 - 27
Collector - October 2016 - Calendar
Collector - October 2016 - Honor Roll
Collector - October 2016 - The Formula of Five
Collector - October 2016 - 31
Collector - October 2016 - How to Create Winning Bids and Proposals
Collector - October 2016 - 33
Collector - October 2016 - 34
Collector - October 2016 - 35
Collector - October 2016 - A Running Start
Collector - October 2016 - 37
Collector - October 2016 - 38
Collector - October 2016 - 39
Collector - October 2016 - ACPAC Election Watch
Collector - October 2016 - 41
Collector - October 2016 - ACA’s Industry Advancement Program Aids Eleventh Circuit Win for Member Company
Collector - October 2016 - 43
Collector - October 2016 - Compliance
Collector - October 2016 - 45
Collector - October 2016 - ACA SearchPoint
Collector - October 2016 - 47
Collector - October 2016 - Last Word
Collector - October 2016 - Cover3
Collector - October 2016 - Cover4
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