Collector - October 2016 - 26
CHECK YOUR PULSE
ACA International member
agencies can keep their clients
up-to-date on trends affecting
the healthcare industry with
Pulse, a monthly printed
or electronic newsletter
subscription you can send
directly to your clients' office or
computer. Each issue is loaded
with articles on vital industry
topics and noteworthy statistics.
Members can sign up to
receive an email when the
electronic edition is available
through your My ACA
communication preferences,
but to purchase a subscription
to send to clients, contact
Marketing Specialist Ricky
Fursetzer at fursetzer@
acainternational.org.
Raising these issues with clients can be
an excellent lead-in to suggest some best
practices. You could even offer to review
some of their commonly used forms, like
credit applications and admission forms,
to determine if any essential information
is missing.
For example, you might suggest clients
add express consent language. You could
also point out any ambiguities that could
potentially cause issues down the road.
For instance, are clients charging interest,
collection fees or late charges? If so, how are
those fees calculated?
Some of the information your company
shares with clients might not have any
downstream benefits for your agency, but
still is an essential part of your partnership.
Teaching healthcare providers how to
collect payment at the time of service,
for example, doesn't directly benefit a
collection agency, but it does demonstrate
your expertise and casts you as an extension
of their office.
"We've always had a consultative approach
to collections with our clients," Strausser
said. "We try to do what we can to make
their operation more successful. Even if it
reduces business to us, the dollar volume we
do get is cleaner and more compliant."
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Electronic newsletters, email blasts and
blog posts are cheap and easy ways to
communicate important compliance news
and information to clients.
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Table of Contents for the Digital Edition of Collector - October 2016
President’s Page
Industry News
Best Practices
FYI
Collection Tips
Connect the Dots
Looking Deeper
Head of the Class
Calendar
Honor Roll
The Formula of Five
How to Create Winning Bids and Proposals
A Running Start
ACPAC Election Watch
ACA’s Industry Advancement Program Aids Eleventh Circuit Win for Member Company
Compliance
ACA SearchPoint
Last Word
Collector - October 2016 - Cover1
Collector - October 2016 - Cover2
Collector - October 2016 - 1
Collector - October 2016 - 2
Collector - October 2016 - President’s Page
Collector - October 2016 - Industry News
Collector - October 2016 - 5
Collector - October 2016 - 6
Collector - October 2016 - 7
Collector - October 2016 - Best Practices
Collector - October 2016 - 9
Collector - October 2016 - FYI
Collector - October 2016 - 11
Collector - October 2016 - Collection Tips
Collector - October 2016 - 13
Collector - October 2016 - Connect the Dots
Collector - October 2016 - 15
Collector - October 2016 - 16
Collector - October 2016 - 17
Collector - October 2016 - 18
Collector - October 2016 - 19
Collector - October 2016 - Looking Deeper
Collector - October 2016 - 21
Collector - October 2016 - 22
Collector - October 2016 - 23
Collector - October 2016 - Head of the Class
Collector - October 2016 - 25
Collector - October 2016 - 26
Collector - October 2016 - 27
Collector - October 2016 - Calendar
Collector - October 2016 - Honor Roll
Collector - October 2016 - The Formula of Five
Collector - October 2016 - 31
Collector - October 2016 - How to Create Winning Bids and Proposals
Collector - October 2016 - 33
Collector - October 2016 - 34
Collector - October 2016 - 35
Collector - October 2016 - A Running Start
Collector - October 2016 - 37
Collector - October 2016 - 38
Collector - October 2016 - 39
Collector - October 2016 - ACPAC Election Watch
Collector - October 2016 - 41
Collector - October 2016 - ACA’s Industry Advancement Program Aids Eleventh Circuit Win for Member Company
Collector - October 2016 - 43
Collector - October 2016 - Compliance
Collector - October 2016 - 45
Collector - October 2016 - ACA SearchPoint
Collector - October 2016 - 47
Collector - October 2016 - Last Word
Collector - October 2016 - Cover3
Collector - October 2016 - Cover4
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