Collector - October 2016 - 1

COLLECTOR OCT2016 CONTENT ® VOL.82 NUM.03 Highlights COVER CONNECT THE DOTS How to make sure your post-call speech analytics data gets to the right people. By Anne Rosso May 14 Features 20 24 Looking Deeper There's more to a promising collection candidate than confidence and quick responses. Personality and behavioral assessments can help you pinpoint the right person for the job. By Katy Zillmer Head of the Class Are your clients in the dark about how rules and regulations governing the collection industry affect them? Step up and share your expertise. By Anne Rosso May 30 The Formula of Five 32 How to Create Winning Bids and Proposals 36 A Running Start 40 ACPAC Election Watch 42 ACA's Industry Advancement Program Aids Eleventh Circuit Win for Member Company Columns & Departments 3 President's Page 4 Industry News 8 Best Practices 10 FYI 12 Collection Tips 28 Calendar 29 Honor Roll 44 Compliance 46 ACA SearchPoint 48 Last Word ACAINTERNATIONAL.ORG COLLECTOR 10.16 01 http://www.ACAINTERNATIONAL.ORG http://www.facebook.com/pages/ACA-International-the-Association-of-Credit-and-Collection-Professionals/364138550290 http://www.youtube.com/user/ACAJN http://twitter.com/acaintl http://www.linkedin.com/groups?home=&gid=1900905

Table of Contents for the Digital Edition of Collector - October 2016

President’s Page
Industry News
Best Practices
FYI
Collection Tips
Connect the Dots
Looking Deeper
Head of the Class
Calendar
Honor Roll
The Formula of Five
How to Create Winning Bids and Proposals
A Running Start
ACPAC Election Watch
ACA’s Industry Advancement Program Aids Eleventh Circuit Win for Member Company
Compliance
ACA SearchPoint
Last Word
Collector - October 2016 - Cover1
Collector - October 2016 - Cover2
Collector - October 2016 - 1
Collector - October 2016 - 2
Collector - October 2016 - President’s Page
Collector - October 2016 - Industry News
Collector - October 2016 - 5
Collector - October 2016 - 6
Collector - October 2016 - 7
Collector - October 2016 - Best Practices
Collector - October 2016 - 9
Collector - October 2016 - FYI
Collector - October 2016 - 11
Collector - October 2016 - Collection Tips
Collector - October 2016 - 13
Collector - October 2016 - Connect the Dots
Collector - October 2016 - 15
Collector - October 2016 - 16
Collector - October 2016 - 17
Collector - October 2016 - 18
Collector - October 2016 - 19
Collector - October 2016 - Looking Deeper
Collector - October 2016 - 21
Collector - October 2016 - 22
Collector - October 2016 - 23
Collector - October 2016 - Head of the Class
Collector - October 2016 - 25
Collector - October 2016 - 26
Collector - October 2016 - 27
Collector - October 2016 - Calendar
Collector - October 2016 - Honor Roll
Collector - October 2016 - The Formula of Five
Collector - October 2016 - 31
Collector - October 2016 - How to Create Winning Bids and Proposals
Collector - October 2016 - 33
Collector - October 2016 - 34
Collector - October 2016 - 35
Collector - October 2016 - A Running Start
Collector - October 2016 - 37
Collector - October 2016 - 38
Collector - October 2016 - 39
Collector - October 2016 - ACPAC Election Watch
Collector - October 2016 - 41
Collector - October 2016 - ACA’s Industry Advancement Program Aids Eleventh Circuit Win for Member Company
Collector - October 2016 - 43
Collector - October 2016 - Compliance
Collector - October 2016 - 45
Collector - October 2016 - ACA SearchPoint
Collector - October 2016 - 47
Collector - October 2016 - Last Word
Collector - October 2016 - Cover3
Collector - October 2016 - Cover4
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