Collector - April 2016 - (Page Cover1)

COLLECTOR 04.16 Industry News from ACA International HOW TO WIN CLIENTS INFLUENCE PEOPLE & Technology can enhance your marketing efforts in many ways, but a personal relationship still earns business in the credit and collection industry. 18 When Do First-Party Creditors Fall Under the FDCPA? 22 Call Monitoring Tips for Small Agencies 26 The Ups and Downs of Income-Driven Repayment Plans 44

Table of Contents for the Digital Edition of Collector - April 2016

Collector - April 2016