COLLECTOR
04.16
Industry News from ACA International
HOW TO
WIN CLIENTS
INFLUENCE PEOPLE
&
Technology can enhance your marketing efforts in
many ways, but a personal relationship still earns
business in the credit and collection industry.
18
When Do First-Party Creditors Fall Under the FDCPA?
22
Call Monitoring Tips for Small Agencies
26
The Ups and Downs of Income-Driven Repayment Plans
44
Table of Contents for the Digital Edition of Collector - April 2016