Collector - February 2016 - 23


IDENTIFYING
THE

IMPOSTER
How to successfully
navigate the Consumer
Financial Protection
Bureau's Consumer
Complaint Database in
cases of mistaken identity.
By Katy Zillmer

COLLECTOR 02.16

T

hroughout 2015, the Consumer Financial Protection Bureau's Office of Consumer
Response focused on honing the complaint-handling processes and systems related to
its Consumer Complaint Database, especially as complaint volume increased.
According to the CFPB's financial report for fiscal year 2015, which identifies performance
goals with the complaint database, complaint volume has increased approximately 10 percent-
from 240,600 in 2014 to 265,500 in 2015.
Consumers have had the option to file complaints about debt collection agencies since
November 2013, and the CFPB provided the option for companies to access the database and
respond directly to complaints in 2014. According to the CFPB, there have been close to 500,000

23



Table of Contents for the Digital Edition of Collector - February 2016

Collector - February 2016 - Cover1
Collector - February 2016 - Cover2
Collector - February 2016 - 1
Collector - February 2016 - 2
Collector - February 2016 - 3
Collector - February 2016 - 4
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Collector - February 2016 - Cover3
Collector - February 2016 - Cover4
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