Collector - February 2016 - 16
COVER TAILOR-MADE COLLECTIONS Why customizing your collection approach is the key to staying compliant-and successful. By Anne Rosso May 16 T o collect more, you have to know more-more about the consumer, more about the status of the account and more about the rules and regulations that apply to it. Today collectors need to gather a substantial amount of data about each account to determine how they will collect on it-or even if they will collect on it-before they pick up the phone to call the consumer. "In our current collection environment, not only is it extremely important to know who potentially is going to pick up the phone when you dial a number, but when that person does pick up, you need to have as much information about them as possible," said Sean Britt, senior director of product management for LexisNexis Risk Solutions. ACAINTERNATIONAL.ORG
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