Collector - February 2016 - 1


COLLECTOR
FEB2016

CONTENT

VOL.81 NUM.7

Highlights

COVER

TAILOR-MADE

COLLECTIONS
16

Why customizing your collection approach is
the key to staying compliant-and successful.
By Anne Rosso May

Features
22

28

Identifying the Imposter
How to successfully navigate the Consumer Financial
Protection Bureau's Consumer Complaint Database in cases of
mistaken identity.
By Katy Zillmer

Flip the Switch on New Technology
Do you resist change? Adapting to new technology can be
scary, but failure to keep up can cripple your business. Learn
how to successfully implement new technology without
disrupting your workflow.
By Anne Rosso May

COLLECTOR 02.16

34

A New Twist on Training

36

The Shift From Patients
to Consumers

38

Working Together to
Avoid Default

42

ACA Files Joint Brief in
D.C. Circuit Challenging
TCPA Order

Columns &
Departments
3

President's Page

4

Industry News

8

Best Practices

10

FYI

12

Perspective

14

Collection Tips

32

Calendar

33

Honor Roll

44

Compliance

46

ACA SearchPoint

48

Last Word

ACAINTERNATIONAL.ORG

01


http://www.ACAINTERNATIONAL.ORG https://www.facebook.com/acaintl https://twitter.com/acaintl https://www.linkedin.com/grp/home?gid=1900905 https://www.youtube.com/user/ACAJN

Table of Contents for the Digital Edition of Collector - February 2016

Collector - February 2016 - Cover1
Collector - February 2016 - Cover2
Collector - February 2016 - 1
Collector - February 2016 - 2
Collector - February 2016 - 3
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Collector - February 2016 - Cover3
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